Just a quick warning, as I have recently been stung by Fujifilm. Apparantly they will not honour their legally required 12 month warranty when a product has been purchased via ebay. I can understand this when dealing with second hand products, but the camera I purchased was from a shop that was also selling via ebay, and it was in a sealed box. I sent the camera back to get repaired, and enclosed a copy of my paypal recipt as proof-of-purchase.
But instead of getting a repaired camera back I got a quote of £122 to fix it and £10 p&p. This is for a camera that retails at £150, and only cost me £5 to send back to them via special delivery!
Also their customer service is very shoddy to say the least. They said that they would honour warranties if the product was purchased from a ‘proper’ store. When I asked them what constituted a ‘proper store’, the telephone operator said ‘a logo on the recipt’! I mean come on! A logo can be produced by anyone if a few minutes, and is hardly proof of legitimacy; yet they will honour those, but not ebay stores!
Simple lesson: never buy a product from Fujifilm.
You have been warned.
By: pierrepjc - 10th December 2005 at 18:01
They are right, your contract is with the point of sale and not the manufacturer.
Paul
By: DrussII - 10th December 2005 at 12:47
Check with your local Trading Standards Office, any retailer who sells any product is under obligation, as an agent of the company who manufactured that product, to repair or replace faulty goods, on behalf of the manufacturing company, even if they did not sell them to you. I had a problem with Dixons who argued against their responsibilities under warranties and was given this advice by the Exeter TSO. Went back to Dixons and received multi apologies and a replacement product. My son who worked as a Shop Manager, at that time, for Rumbelows confirmed this. I have never seen any legislation since to alter this position.
By: dodrums - 9th December 2005 at 12:04
Here is a fact sheet on the sale of goods act:
http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
In it:
It is the seller, not the manufacturer, who is responsible if goods do not conform to contract
i.e. if its broke, the shop should fix it
By: dodrums - 9th December 2005 at 11:59
Artistoli
You give your location as London, hence the UK sale of goods act comes into force. Under that act your first point of contact should be the shop who sold you the camera, and not the manufacturer/importer. It is then up to the shop to organise any repair or replacement.
Have you tried that route?
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December 9, 2005 at 11:48 am