Where do i stand

Does it matter?

You’ll know which aircraft it is when you board it, Tommy.

This thread has run its course now, I think.

Got tickets today says there is 358 seats, which of them have 358 seats of the A330 batch ?

Can anyone confirm the actually departure time of TCX034K on the 29/1/11 each website says different. Canadian affair, my booking reference, Thomas Cook Airlines, Manchester Airport site. The times all vary.

Why are any of us more likely to be an authority on what time your flight operates than any of those other sources you’ve quoted? If Thomas Cook is operating the flight, why not PHONE THEM and check??? :confused:

Where do I stand?

If the flight is delayed by an hour, my guess is you’ll STAND at the gate for an extra hour if you check in at the original time! :diablo: 😀

Andy

Ok, so Air Canada is a scheduled airline, but still, you get the picture! If an airline can possibly get away with passing responsibility onto another company/supplier, they’ll try anything possible to do so.

!:D

Aint that the truth? Standard business practice as far as I can make out. Especially with insurance companies, the will look for any excuse to refuse a claim just so that it doesn’t cost them money.

Think this should cover it Tommy:

Taken from Canadian Affair’s Terms & Conditions:

Change to bookings: It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. Your booking may also have to be cancelled due to reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid whereupon the liability of Canadian Affair ceases, or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will in accordance with these terms. Please note that carriers used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type or aircraft touch down/stop, change of accommodation to another of the same standard.

Did you book direct through Canadian Affair or via a local travel agent, who happen to make your booking through Canadian Affair…if so, Canadian Affair are obligated to tell your travel agent, and it is then your travel agent’s responsibility to inform you of any changes as you are their customer…officially you’re not a customer of Canadian Affair because you didnt book directly with them!?

To give you an example, my grandparents were flying LHR-SFO via YYZ with Air Canada. Air Canada informed their travel agent of a change to the departure time of the LHR-YYZ flight, which resulted in them missing their onward connection to SFO and they had to stay a night in YYZ. Air Canada didnt compensate them or offer to pay hotel accomodation for the unexpected overnight stop because they said that it was the responsibility of the travel agent who should have informed them of the change to the departure time from LHR, and then offered to change the onward flight! Ok, so Air Canada is a scheduled airline, but still, you get the picture! If an airline can possibly get away with passing responsibility onto another company/supplier, they’ll try anything possible to do so.

As for compensation, you’d be lucky to get a £5 light refreshment voucher…and thats for a 3hr delay on a scheduled airline, so for a 1 hour delay/time change on a charter airline you’ll probably get a shrug of the shoulders and/or a scowl…might stretch it to a “Sorry!”, but don’t hold your breath.

Sadly, thats what you get for booking a charter flight thesedays!:D

As Mike said, it’ll be worth contacting your agent to see what they say, though it’s most likely it’s changed, which isn’t surprising.

Airlines don’t operate one aircraft to one destination, this is a myth that people seem to believe, right up until it breaks, then they expect another one to be right there ready for them.

My flight says 10am. Which A330 has been on the service ?

I booked a light end of August with Thomas Cook from MAN-YYC and departure said 29/1/11 at 10am now it has changed to 11am. Surely Thomas Cook have a duty to alert me of changes but they haven’t. Am i entitled to compensation ?

If Thomas Cook hasn’t notified you of the changes, then who has?

You really don’t have any rights. The small print no doubt says that the airline will get you there. If I’m not mistaken, the only guarantee is that Thomas Cook Airlines will get you to Calgary. The date, time, airline and route that you book will count for very little.

When booking charter flights, I wouldn’t expect the airline to contact me about such changes anyway, unless I had booked a ‘flight only’ deal directly with the airline. If you have booked a holiday or if the flight has been booked through a company other than Thomas Cook, I would expect that company to tell me about any changes. Maybe the company you have booked with would be best placed to answer your questions.

Thomas Cook, Canadian Affair and the Manchester Airport website all say 1115. At the moment there is no slot information available. What time does your booking say?

Can anyone confirm the actually departure time of TCX034K on the 29/1/11 each website says different. Canadian affair, my booking reference, Thomas Cook Airlines, Manchester Airport site. The times all vary.

How do you know the flight time has been changed in the first place?

Compensation for a One Hour Take off Change! You’ll get nowt for that! Infact its Laughable that you even want compo for that! Read through your T/C’s! Think about it this way! You get an Extra Hour in Bed or even better an Extra Hour to use the Bar!

Bloomin’ ‘eck Paul, I nearly fell out of my chair! 😉

I’ve decided not to say anything about photography, or about much in general, unless I’m sure I know what I’m on about, so we should be ok in future 🙂

Have to agree with Chris here (rare eh, Chris?:D ) My flight to Madeira a couple of months ago was cancelled so we ended up going from STN rather than BRS. It was a pain in the backside really but we knew in advance and we still went. In this case you leave from the same airport just an hour later, and there are a thousand and one things that could cause any flight to be delayed by an hour anyway. You have a flight that’s 8 months away, it’s been shifted back by an hour and you want compensation? Are you for real? :confused:

Simple answer, no. I’m 99% sure that the T&C’s you read and agreed to (You did read them all, didn’t you?) will say something along the lines of “Your flight may be changed or cancelled at short notice, it is up to you the customer to notice these changes”

Anyway, what on earth would you want compensation for? You get an extra hour of sleep that morning. It’s not like you’ve missed out on anything!