Excess Baggage with bmi and Air Berlin

Just aswell I dont do check in very often.

Most business men are quite pleasant and never have any problems.

Im talking about really stuck up people. You all know the type Im talking about.

The fact is that because humans are the ones that are responsible for charging excess baggage there will never be a consisntent policy worldwide.

Would you really allow the rude passengers whos goal in life seems to be to put airport staff down away with 5-10 KG excess baggage?

Would you really charge the nice family with a couple of kids heading off on their annual holiday a stupid amount of excess baggage?

I doubt that there is anybody whose only goal in life is to upset a member of airport staff. Your industry is definitely not the only one where you deal with rude customers – we all get them.

I am sure that any employer teaches the most basic customer service skills. Irrespective of how customers behave, you should treat them all the same. If you’re charging a passenger excess baggage just because you don’t like them – I’m amazed. A lot of the time, it seems like the right thing to do to wind a customer up, but the same rule should apply for all, regardless of whether they are arrogant businessmen or young families heading off on their holidays.

I’d be careful with what you’re saying on a public forum. No doubt the BBC Whistleblower team will be landing at Dublin Airport sometime soon, exposing you and your company!

Would you really allow the rude passengers whos goal in life seems to be to put airport staff down away with 5-10 KG excess baggage?

Would you really charge the nice family with a couple of kids heading off on their annual holiday a stupid amount of excess baggage?

We are told to use our descretion! Not all airlines are like Ryanair.
Ive seen people who charge people for every single KG extra they have , they have no fun with passengers and the whole expierence is horrible to watch.

Your sarcastic attitude is just childish. You get what you give in this life.

Don’t know about dschayldisch.
Only thing I’d wish for is a little more uniformity, evenness thru-out the industry on the receiving side of things. (And I’m not talking about devilling families flying to the islands; talking about business travellers).
I usually get along quite well with ground staff, but it can be really annoying to switch airlines and having to deal with incompatible regulations.

Would you really allow the rude passengers whos goal in life seems to be to put airport staff down away with 5-10 KG excess baggage?

Would you really charge the nice family with a couple of kids heading off on their annual holiday a stupid amount of excess baggage?

We are told to use our descretion! Not all airlines are like Ryanair.
Ive seen people who charge people for every single KG extra they have , they have no fun with passengers and the whole expierence is horrible to watch.

Your sarcastic attitude is just childish. You get what you give in this life.

As Matt says if your nice youll get away with it. I do check in aswell sometimes and Ive charged rude passenegers for 2-3Kgs but let nice ones away with 5-10kg.

Congratulations on that attitude!

Because I have to fly to Ipswich with heavy equipment for our office there i am always overweight. I have to say i always admit im over upon arriving at the desk and offer to pay. Usually when I do this i dont have to only exception being Ryanair and easyJet.

Ryanair lady at Dublin once tried to imply i HAD to distrubute the weight between hand baggage and hold luggage more evenly as i was 2kg over on hold luggage but 3kg under on hand baggage.

As Matt says if your nice youll get away with it. I do check in aswell sometimes and Ive charged rude passenegers for 2-3Kgs but let nice ones away with 5-10kg.

This whole situation is a mess!

Some airlines limit check-in to 20kg, others to 30kg, some airports (the unions there, that is) limit them to 30kg. Sometimes you pay for extra weight, sometimes they don’t even look. It all comes down to the girl behind the counter, basically. Really funny if you stage thru someplace and change airlines.

And the carry-on situation is not much better. Most of the times they don’t care, but some extremist assholes cap at 8kg, even in business, regardless if that’s the only stuff you have or not. And the further south-east you go the bigger the “carry-ons” get that some pax haul into the cabin. And going out via Heathrow is a bad joke – only one carry-on, and those automaton minions there are even counting a lady’s purse plus a laptop sleeve as two pieces. So you stuff it into one for “security” and take it out again behind them.Hurrah! I know quite some people who avoid London and Paris because of all the **** going on there. Other capitals in EUland are also nice…
And I don’t want to start about getting shower gel and hair shampoo anew after each flight in EU/US-dom. Industry is quite slow in providing micro-sized toiletry articles complying with those mindless regulations.
Sometimes it’s no fun out there any more.

And I’m for airline fares based on the weight of a passenger plus his luggage. Let’s put everyone on a scale. At 85kg with 12kg carry-on I’m still lighter than some fat dude at 120 with a 35kg check-in!

An airline I handle, we offer an extra 8kg (our discretion) on top of a 20kg allowance. If your nice… you can have it :p

Just checked in with bmi and they dont seem to be caring too much about baggage these days! I was 5kg over at 25kg and other people were able to check in multiple bags totalling 30Kg plus per passenger as well as quite a few checking in 25kg-30kg too.

I always thought bmi were quite strict but they dont seem to be today!

Air Berlin on BHD-STN last thursday literally let anything on without a charge. Some asked if they had to pay for having 3 bags 10kgs each and were told no it was included!

My dad flew bmi to Inverness recently and he didn’t have to pay any charges for extra weight.

I can’t remember the last time that I flew and did not exceed my baggage allowance. All of the airlines I have flown in the last 6 months have been extremely tolerant of my excess baggage (Asiana, Korean Air, China Eastern, KLM, Etihad). Korean Air didn’t accept 29kg of baggage with a 20kg allowance on a Seoul-bound flight from London, but after getting the bag down to 25kg, it was fine. And at Christmas, KLM were absolutely fine with 29kg! They questioned it at first, but with 30 minutes to go before the flight left, the guy on check-in let it go. Finally, in January, Korean Air accepted approximately 35kg of baggage (again a 20kg allowance) on a domestic flight.