I used to have Tesco Breakdown but as they have sold the business to RAC when I got my renewal I ignored it.
It wasn’t an auto renew. I had to ring to renew. So left it at that.
A few weeks later the phone rings.
RAC “Hello is that Mr XXXXXX” ?
Me “Yes”
RAC “We were wondering if you would like to renew your Breakdown with RAC?”
Me “No” I said. “I have renewed with someone else”.
RAC “In that case sir we need to confirm your details so we can remove you from our records”
Me “I’m not giving you my details” (They called me why do they need my details?)
RAC “But we have to confirm your details otherwise we cannot remove you from out records. We will keep calling you.”
Me “Look, I’m not renewing and as you do not have my payment details your not getting another penny. Your move?”
RAC “Errrr” sound of receiver being put down.
What annoys me is they cold called me about a service I didn’t want, had no intention to renew and where the previous renewal letter stated I only had to contact them
if I wanted to renew. I expected a call, or another letter but shouldn’t they have the common sense (common courtesy) to just remove me as I requested.
I look forward to the next call.
By: snafu - 14th October 2014 at 23:11
At some point either my wife or I have neglected to tick the ‘not interested in other services’ box on some financial application, so we get phone calls from the bank/building society which goes a little something like:
Them: Is that Mr Snafu?
Me: Erm, yes?
Them: This is Smug Git at We’veGotYourCustomAndWeDon’tCareAnymore Bank. I’d just like to talk to you about life insurance/internet banking/loans and mortgages/facilities available at your local branch/etc. But before we chat I just need to ask you a few security questions…
Me: I don’t think I’m interested, thanks.
Them: Well, we need to ask you the questions to make sure we’ve got the right person. Can you tell me the pass word that you have agreed with us?
Me: Nope, haven’t a clue.
Them: You set it up with us.
Me: Maybe the wife did, but I haven’t the foggiest what it is.
Them: It isn’t too difficult, it might even be the answer to the question about your wife’s maiden name.
Me: I know that one! But what proof do I have that you are Thieving Bast’s Building Society?
Them: I introduced myself at the start of this phone call.
Me: You did, but you called me and still want me to prove who I am – and I don’t have a security question to ask you!
Suffice to say their call is most unproductive from their point of view.
By: charliehunt - 14th October 2014 at 20:48
That’s not bureaucracy, that’s selling! And common sense doesn’t even enter into it. But well played – wonder if they will call again.
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October 14, 2014 at 8:26 pm