Got a chance to buy a Tom Tom Go 290 with entire World covered.
But, it doesn’t charge off a 12V supply.
It charges off the PC, and the mains Dock, but not from the car (Tried 3 cars). I used the same cable as the PC link in the car, so it isn’t the cable.
Any ideas chaps? Expensive repair?
By: PeeDee - 28th March 2011 at 17:34
If the battery has run completely flat and still won’t charge after trying a hard reset all you need to do is contact TomTom support via their website.
The same thing happened to my Tomtom & once they had registered it as a return to base repair they sent out all the necessary packaging to return it safely & they repaired it and returned it to me free of charge.
I reckon it’s battery.
After a full mains charge (24 hours solid), it loses 25% overnight WITHOUT being switched on!
Present owner can mend it, the battery is glued to the PCB I believe.
By: buccaneer66 - 28th March 2011 at 16:59
If the battery has run completely flat and still won’t charge after trying a hard reset all you need to do is contact TomTom support via their website.
The same thing happened to my Tomtom & once they had registered it as a return to base repair they sent out all the necessary packaging to return it safely & they repaired it and returned it to me free of charge.
By: PeeDee - 23rd March 2011 at 12:52
Ta for that Mike.
I’m handing the unit back to the seller. “Mend it and I’ll buy it”.
I tried another TomTom in the car today, it charges. I tried that charger on the 920…no charge. I left the 920 on mains charge overnight – that made no difference either.
Thanks gang.
I’m off-line until Friday night now, Byeeeeeeeeeeeeeee.
By: MJA01 - 23rd March 2011 at 08:07
For instructions on changing the battery have a read of This Thread. You will need a size 5 Torx bit and I would suggest a can of WD40, when you get it in bits and need to pull the battery from the PCB (yes they stupidly glued the battery to the PCB) disconnect the battery and spray WD40 to soften the glue – Mike
By: PeeDee - 23rd March 2011 at 00:19
Yes it’s a 920. Typo.
I have the original car charger with the device. And the orig. Home dock.
I have my own car charger with a mini USB end, and a recently purchased car charger which has a retractable Mini USB end and a female USB socket.
Both of mine work on other devices such as Mp3, Mp3 transmitter, telephone charging etc.
With all these combinations and various cables, it don’t work. I even had the home dock in the car.
All the cables work from PC or Lappy.
Further web surfing indicates that it could be the battery that been allowed to run totally flat (It has – it’s been in a drawer for 18 months), one forum suggested leaving it on mains charge overnight. I’ll see in the morning. Batts are a tenner on Ebay if it is that. But I havn’t got the Torx driver that small!
But I’m not buying it in this condition, could be a money pit. Shame really as it has Western Europe, North America + Hawaii, Guam and Russia. He has the rest of World on a card – but that isn’t in the Sale (Work buys it for him, he visits just about every Country as part of his job) No card in slot, just the plastic dust cover card. Bluetooth – the lot. Fab piece of kit.
By: Creaking Door - 22nd March 2011 at 21:07
Maybe it’s a polarity issue; 12volt in cars being DC and mains (and computer?) AC? The 12volt cigarette-lighters in cars will work whichever way they are wired-in but some phone-chargers have a diode in them so will only charge in connected one way. I discovered this after trying to fit an extra 12volt socket in the glove-compartment of my car, getting the polarity mixed, and blowing a phone-charger to bits! 😮
Just a thought.
By: MJA01 - 22nd March 2011 at 21:05
If it charges from the PC then it will charge from a working CLA (Ciggy Lighter Addapter), if your CLA is dead try a trip to Halfords and purchase a new one, sweet talk them and they will probably let you try it in the car prior to purchase to see if it cures the issue.
As for the old CLA (assuming you have got one), if its not working put it in the bin as these have a nasty habit of supplying 12V straight to the device which produces smoke, once the smoke gets released the device fails to work and is beyond ecconomic repair.
I would assume you have a 920 (290 never existed) as such it should cover Western and Central Europe as well as North America although if the maps are up to date it will be running from an SDHC memory card as the internal memory can’t hold the latest maps due to bloat. As a tip, if its got a memory card fitted put some sticky tape over the slot so the card can’t fall out, if you lose the card the device becomes a door stop – Mike
By: Lincoln 7 - 22nd March 2011 at 19:01
PeeDee You could try and ask them by phoning them up, I have just obtained a TomTom, XL2. mine has a car lead, but no mains charger. My wife has the TomTom 1, and hers has a mains charger.And hers has a USB lead for the computer.TomTom customer relations it would appear has not a very good name, when it comes to answering customers enquiries.
Lincoln. 7
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March 22, 2011 at 6:20 pm