Looks like they made some progress then, because, at the time (must be 5 or 6 years ago), we bought 20 laptops. If my memory serves me right, we had an average of 6 service calls per laptop on a 4 year period. Mine was in the top 2 with 13 calls… (Including trying to set my appartment on fire, while it was left alone – powered off, not plugged in – on a couch… This happened a couple of months before the whole battery fire story started.

In any case, you can understand that I’m not ready to try them again… Especially with the lousy service (incompetent & rude, and yes, i’m a professional in the IT field so I am able to judge) I got from them. To get a technician on site for a repair, I had to spend about 2 hours on the phone with their helldesk, conveniently staffed by people you usually couldn’t understand.