KLM main priority has always been customer care. (and I’m not saying that because I work at KLM). You can look at flightstats:

http://www.flightstats.com/go/FlightRating/flightRatingByCarrier.do?airline=(KL)+KLM

Compared to Lufthansa/Airfrance/Iberia/Alitalia/Easyjet and many other carriers KLM is doing (on an avarage day) a better job.

http://www.flightstats.com/go/FlightRating/flightRatingByCarrier.do?airline=(LH)+Lufthansa

http://www.flightstats.com/go/FlightRating/flightRatingByCarrier.do?airline=(AF)+Air+France

http://www.flightstats.com/go/FlightRating/flightRatingByCarrier.do?airlineCode=IB

http://www.flightstats.com/go/FlightRating/flightRatingByCarrier.do?airlineCode=AZ

http://www.flightstats.com/go/FlightRating/flightRatingByCarrier.do?airline=(U2)+easyJet

I’m on a KLM flight upcomming saturday so let’s see what happens! Only some snow is expected….. let’s wait and see. Maybe it will be a report from the cockpit;)