Flybynight,

Good points raised and understood, but I think that the public as a whole is split into two areas.

Firstly there is the low fly division on ThomsonFly which we all know how it works, you book cheap flights and just want to get from A to B as cheaply as possible, however you are still attached to your tour arm of Thomson Holidays, which is where the difference is. You find a holiday go to the travel agent and book everything in one package, jobs a god un. Now take the average Jo public, they don’t know anything about the low cost division, they get to airport and board the aircraft and are dealt this appalling service which I experienced inbound and outbound, ok crew might be having a bad day still the service levels should be of a high calibre regardless how much you have paid for your flights or what mood the crew are in, again we did a package deal for flights, transfers and a weeks cruise with Thomson, so I am thinking along the lines of no this is not low cost in fact it was quite expensive.

These are two areas in which package and low cost don’t fit together as a business, as for the aircraft you mentioned that the regional 767’s have had only seat upgrades that’s fine but the state of the interior was poor, again your company seem to push all the stops out for long haul and don’t give a dam for the short haul sectors, as it seems short hall is just low cost.
I think realistically there should be no difference on short haul service and long haul, yes it was only a two hour flight so what, I have paid for it and I want good service, plus if I was to fly on your long haul this experience would put me of for life, as I said above keep things similar.

I still think that since the merger of Britannia and TUI things have degraded, and it’s a shame as most folk would always know who Britannia were and was always impressed by the service you provided, yes the aviation market is changing but just trying to be one step ahead of the game goes along way.

Rgds

Andy