Volcanic Ash update

Following the continued eruption of the volcano in Iceland, the ash cloud has now entered UK airspace. As a result, Thomson Airways is likely to experience some disruption to its flying programme today.

We are currently working with the relevant authorities who have advised us that in addition to Belfast which closed earlier this morning, at 13:00 today, Manchester, Doncaster and East Midlands airports are also likely to close.

Customers, whose flights are due to depart on Sunday 16 May, are advised to travel to the airport as planned unless the flight is listed in bold below. Here, they will either be able to check-in as per their original schedule or alternatively if the airport is closed, other arrangements will be made which may involve travelling from another UK airport.

Flights affected 16 May:

Customers due to travel on TOM 314 Belfast to Bodrum at 1520 hrs should note this flight is currently delayed and therefore should avoid travelling to the airport and await further information from our Customer Services Team.

Thomson Airways is doing its very best to ensure we get our customers away on their holidays and will continue to monitor the situation closely. Customers are advised to check here for the latest flight information before travelling to the airport.

Customers currently overseas will be contacted by their Holiday Advisors if their return flights to the UK are impacted by the closures listed above.

Please note that there is no further information currently available at this stage, but for other queries relating to your booking please contact:

Thomson and First Choice shop bookings – contact the travel agent directly.

Portland Holiday bookings – contact our agents on 0844 8710873.

Web bookings – call our dedicated customer helpline team on 0800 009 3833, which will be open daily from 09.00 – 20.00.

Lynda Smith
Thomson Airways
(Built with you in Mind)