I had a similar problem with my home printed boarding pass for an easyJet flight last October.

The scanner at the security gate couldn’t read it so I was sent back to the check-in desk. Unlike the Ryanair incident though, I was allowed to go to the front of the queue and had a new BP printed for me straight away. I think the entire incident, including walking to and from the gate, took about 3 minutes to resolve and I was more than happy with the service, in fact I was pleasantly surprised.

Whilst Ryanair’s business model undoubtedly works very well, this is another example of why I don’t use them. I can’t believe that they couldn’t have let her move to the front of the queue and get a new BP printed. Then she could have made the flight and the other passengers wouldn’t have been inconvenienced either. It sounds suspiciously like they didn’t care whether she made the flight, and that’s not the type of service I want from an airline.