That particular theme runs across all businesses. We have a new all singing all dancing accounting/MIS system at work, which is basically cr*p. Unfortunately it was the CEO’s bright idea and everyone has to put up with it and make it work. This degenerates into user committees, where everyone tries to sound upbeat and praises the system to get onside with the CEO. The committees are over large and dysfunctional – everyone is trying to delegate their responsibility so their own backside is covered.

And we employ less than 200 oeople in 3 offices. God knows what an organisation like BA has to go through.