The collaboration aims to improve the overall passenger experience and operational efficiency at airports around the world

Brussels Airport’s consulting subsidiary Airport Intelligence and ORTEC have teamed up to help organisations take data-driven decisions, with the aim of improving customer satisfaction.

ORTEC is a market leader with a wide knowledge across many industries and in data science and technology, including the use of mathematical optimisation software and advanced analytics.

Jo De Lange, general manager of Airport Intelligence, said: “We have seen passengers’ expectations change. To anticipate these changes and to continue to improve the overall passenger experience, efficient and integrated processes are crucial. For Brussels Airport, a joint client of Airport Intelligence and ORTEC, predictive data models became key in improving its processes.”  

The company says that due to social distancing, many passengers are averse to spending any time at baggage reclaim along with other areas where passengers frequently congregate, meaning that fluid and quick passenger flows are becoming ever more important. Airport operations planning helps to facilitate these processes, allowing airports to increase their flexibility, especially in these uncertain times. 

Michael van Duijn, CEO of ORTEC, added: “We are incredibly proud that our long-standing relationship with Brussels Airport has allowed us to increase our impact on airports all over the world. Besides, the knowledge we have acquired and technology we have developed may also be relevant for other sectors that deal with complex ecosystems, such as the maritime industry.”