DDP is the most comprehensive incoterm there is. That means that the shipper should have handled the entire transport to the place of your choosing, including customs clearance, transport costs etc etc. Only exception are those that are specifically mentioned in the contract. For instance, the shipper can say “DDP without VAT”. But again, this needs to be specifically mentioned in the contract.

Behind DDP it should mention the destination. For instance “DDP Home-adress”, “DDP portname” etc.

In this case it does appear that the shipper was wrong to not deliver at your place, and very wrong to not handle customs clearance, terminal handling and all those other charges.

At the very least I would write a official letter to the shipper asking for money back, threatening legal action. Often that will be enough to scare people into refunding the charges you paid. Without having seen the docs and transportcontract myself it seems you are right, so you got nothing to loose.

If might just be that the shipper did everything right, and that the transport company he appointed messed up. Please tell me it was not DHL?

http://www.incoterms.tk/