I was at work. I was wrapping up a call with a customer when there was a flurry of activity nearby as one team member hurridly tried to connect an external aerial to the little TV we have for video editing tests. He then proceeded to tune into BBC1 broadcasting live video.
It was just as I got as look at what was on the screen when the second plane hit the second tower. I knew it was a 767 right away and instantly knew it was a terrorist attack. I watched live as the towers fell and then info about the pentagon and flight 93 came in. A very surreal afternoon.

The events caused some concern amongst my more jittery colleagues as it was an American company and American client we were working for. (I still am. long story).

A statement was then issued my management, basically telling us to say “No comment” should the subject be mentioned by a customer in the coming days, months. That instruction was never rescinded.

Shortly after, I remember reading a blog by a Northwest 757 Capt. William “BBall” Ball about his views on the day’s event. In it he wrote a message to his deceased father stating “Dad, there are a lot of new people up there today, they’ve had a bit of a rough time. Give them a hug and show them around.”

Sad, sad times.