Very interesting report – I have wondered what the service was like although I flew economy with them some years back and it was OK. I know what you mean about the rudeness though as my youngest daughter and I had a similar experience with a BA woman at check in flying LA to Heathrow back in February. There is no need for it and my attitude is that if you don’t like dealing with members of the public then find yourself another job. A little courtesy to other people does not cost anything.