Jonesy………

A lot of what you say may well be correct however this does not excuse bad behavior by Mr Meeson, certainly in front of customers. I have never met Mr Meeson but it would appear he has a reputation which he oviously wished to live up to. If it was done a fit of temper he should learn to exert some self control.

That sort of behavior usually creates resentment. Management should lead by example.

Planemike

For my part Mike if I was stood in a 200ft long queue at check in, whilst watching desk staff mill around at idle, I’d be absolutely made up if the airlines senior management walked in and dealt with the situation in a direct and concise fashion.

Who cares about resentment from poorly performing staff?. They should deliver the service they are paid to – if they meet that basic requirement of employment they dont give anyone the opportunity to find fault – ergo no-one has their feelings hurt!. If they are incapable of delivering better service its best they seek alternate employment for all concerned!.

Perhaps this chap may have been better served finding the line managers of the desk staff and aiming his opening salvoes there but, for me, the distinction between petulance and passion is a slim one and I wouldn’t fault the man for being passionate about his business.