I just hope the flights are better than the service on the ground.

Don’t expect too much…

According to J.D. Power and Associates’s 2009 North America Airline Satisfaction Study:

Airline JDP Score

1. Continental Airlines 669
2. Delta Air Lines 641
3. American Airlines 618
4. Northwest Airlines 614
5. United Airlines 604
6. US Airways 559 – sorry be the bearer of bad news!:(

http://www.jdpower.com/travel/ratings/airline-ratings/traditional-network