I hope this does not mean outsouring to any call centres as if it is the same ones as HSBC, customers will not be happy!

I highly doubt it means customer relations in this case. I would vote for other fields such as software design, consultation etc.

After all that time manufacturing doors for the 320s its good to see Airbus is ready to put in some money into India. Specially after those massive 320 orders by IndiGo etc.

Hopefully it is in colaboration with HAL, will benifit HAL alot.