“Where on the computer do i find preferences”

Oops I assumed you were having problems with IE or your Internet browser.

Could you post a screenshot of the screen with the red crosses on it. (probably above your arrow keys you should find a key called “Print Screen”. Make sure the red crosses that are the problem are visible and then press the Print Screen button once. Now open a graphics program, like Paint and select paste from the edit menu (depending upon the program you may need to create a new blank document).
Save this screenshot and try and post it here.

If it is too big email it to me and I will resize it and post it here.

(My email is gbrookes#clear.net.nz …to prevent spammers I have replaced the @ with a #… change it back and use that address.)