This is very interesting but its about time the big airlines reliased that all people want is a punctual and efficent service with a smile thrown in for good measure. If your that desperate for a meal on a 2 hour flight by all meens go by an airline that serves it but the fact of the matter is both full service and no frills airlines are run by PEOPLE. Its the PEOPLE who make the difference. Years ago you had to be higly educated to become cabin crew but nowadays things are different. Passengers dont want to be served by posh snobby people. All people are equal and LCCs show that a little better than the likes of BA and LH.