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Another shameful day for Ryanair

Seems that Ryanair have once again confirmed their greed and utter inconsideration towards their passengers by preferring dehydration over meeting slot times and avoiding costs of airport facilities…

http://www.theolivepress.es/spain-news/2011/06/17/ryanair-passengers-suffer-dehydration-after-sevilla-delay/

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By: lucas - 22nd June 2011 at 02:06

I agree opening the doors wouldn’t have made much of a differance. I live in southern Spain where temperatures reach 30c+ during peak times, and Seville is the warmest city in Spain, so opening the door would perhaps in fact make it worse.

I understand, after reading the other member’s posts, that indeed it is absolutely incorrect to deploy the slide. However, whatever the true story, I still do not feel sympathy for Ryanair in the slightest. This, in my opinion, adds to their poor reputation. Would this happen to Iberia, Vueling or other operators at Seville in that heat? Well, no because they pocket out to use the jet bridges which perhaps would allow passengers to disembark and wait in the cool terminal.

Either way, I still fly Ryanair (I’m flying at the weekend!), due to their cheap flights and comfortable routes….I’m not proud of it though!!! :p

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By: Lindermyer - 21st June 2011 at 17:48

Nosing through other forums and spanish news paper translations it appears the sequence of events was more along the lines of

Aircraft pushed back = complete failure to start APU,

Engineers at aircraft at around the 45 minute mark Ryan air instructed to move aircraft it is around this point the door was opened, the aircraft was then stuck as the slide had deployed, for a further 3 hours.

So it appears contrary to the origional reports the door was not opened after 4 hours of delays. Doesnt make it clear wether the baby was dehydrated at this point or later, I suspect later.

The news also makes a big deal about the flight deck having aircon and the passengers suffering, Without engines, APU or a ground cart (which would have also done the cabin) this wont have been the case.

As has been pointed out opening the doors without steps is a definate No No.
and also just opening the doors doesnt help like the afformentioned gent been their done that.

On another forum somebody suggested opening doors and blocking them with galley carts – not something i would like tobe justifying to ‘THE’ authority

Now i wont dispute claims it could have been handled better as im not in possetion of all the facts, but lets not condemn the crew on rumour and tabloid reporting.

Cant believe Im speaking in Ryan Scares defence.

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By: Cking - 21st June 2011 at 01:58

We may probably never know. – the truth about the incident. And if it turned out that Ryanair were mainly blameless, we are certainly unlikely to hear the truth!

Now I have to stick up for Ryanair. It is mandatory for the escape slides to be armed when you have passengers onboard and there are no steps at the aircraft. It is also mandatory to have the doors closed when there are no steps at the aircraft. (It is a six-foot drop onto concrete from the 737 door). With no conditioned air available the aircraft was going to be like an oven very quickly. Opening the doors would not have made much difference to the main part of the cabin. Believe me! I was in the cabin of a 737 doing some cabin work during the summer. We had all the doors open (With steps) all four over wing emergency exits open and the flight deck window open. I have never sweated so much in all my life!

Rgds Cking

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By: Cking - 21st June 2011 at 01:51

The Boeing 747/757/767 and 777 doors are automatically disarmed by the action of pulling the external handle out of its recess. The correct way to open the door normally is from the outside because of this.
Also the initial movement of the doors (Cracking the doors) reveal the attachment points for the slide. These should be checked before continuing to open the door and this can best be done from outside. Cracking the door open will not actuate the door assist mechanism
Once these have been checked the door can be opened fully.
This procedure is the correct safe way of opening a 747/757/767 &777 door. It should be taught to the ground staff and cabin crews. It is routinely ignored!
Now as we know the 737 escape slide were an after thought. To arm or disarm them the cabin crew have to manually attach/ detach the slide to the aircraft floor. The only safe way to open a 737 door normally is from the inside

Rgds Cking

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By: Lindermyer - 19th June 2011 at 08:57

I agree with you, except about the slide deployment. Deployment of those things at the hands of qualified cabin crew is usually not a problem. However, this process in the hands of an ordinary or unsupervised passenger is fraught with danger, not only to the deployer, but those around him/her. I’d dearly like to know more about the circumstances surrounding this, especially how anyone other than the cabin crew, was able to do this. Were the doors not manned by crew members? if not, why not? We may probably never know.

I was once very nearly on the wrong end of a door deployment – by a non qualified person but with legimiate reason to be on the aircraft.

They were in the aircraft it was very hot stuffy and a bit (solvent) fume ridden and they decided to open a rear door for ventilation, as I was working directly above the door and in front of its stops at the time, had one of my coleagues not seen and physically stopped him, It would not have improved my looks.

(there was no external access to the door and all the mechs new i was there but in hindsight i perhaps should have put a big DO NOT TOUCH on it).

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By: nJayM - 18th June 2011 at 22:42

Snap! just a few days short of a year ago we had …..

Snap! just a few days short of a year ago we had …..😮
http://www.bbc.co.uk/news/10409315
“Strathclyde Police feed delayed Ryanair passengers”
“Police had to calm down air passengers stuck on the runway of Prestwick Airport by buying them water and chocolate.

The 168 people on board the Ryanair flight bound for Girona, Spain, became agitated after a six-hour wait…..”

Strathclyde Police are like most Scottish Police forces ‘genteel folk’ and they became Ryanair’s ‘water bearers’.

Interesting the Spanish connection then too.:rolleyes:

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By: Sky High - 18th June 2011 at 11:45

We may probably never know. – the truth about the incident. And if it turned out that Ryanair were mainly blameless, we are certainly unlikely to hear the truth!

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By: Bmused55 - 18th June 2011 at 11:02

babies dehydrate rapidly in the heat and it happens fast so they were ” definately ” endangering life

The article does say the crew gave children water first.
Lets not exagerate, eh?!

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By: tornado64 - 18th June 2011 at 10:26

he was ” probably ” endangering life

babies dehydrate rapidly in the heat and it happens fast so they were ” definately ” endangering life

good on him i wish more had the balls to stand up to greedy callous companys like that !!

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By: Lindermyer - 18th June 2011 at 10:12

My gut tells me there is more to this than the article tells.
We all know that the new media these days dramatise things. Drama sells.

Interesting is how the article does not mention a single thing about the passenger who caused an emergency slide to deploy, until a single sentence at the end of the article.
Why would they article not go into more detail about that? My gut says it’s only mentioned briefly to keep the negativity focused on FR.

Once that slide deployed, that aircraft was grounded until a new one could be installed.

Whilst absolutly not a fan of Ryan Air – I hope that the pax who deployed that slide is prosecuted to the full extent of the law (assuming there was no danger to life),

Setting that slide off could well have endangered the enginneers/airport personnel working around the aircraft.

His/her actions were irresponsible (not to mention criminal)

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By: Bmused55 - 18th June 2011 at 09:36

My gut tells me there is more to this than the article tells.
We all know that the new media these days dramatise things. Drama sells.

Interesting is how the article does not mention a single thing about the passenger who caused an emergency slide to deploy, until a single sentence at the end of the article.
Why would they article not go into more detail about that? My gut says it’s only mentioned briefly to keep the negativity focused on FR.

Once that slide deployed, that aircraft was grounded until a new one could be installed.

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By: MJA01 - 18th June 2011 at 08:29

Every credit to the Pax that forced the aircrew in to a corner, in this situation, I hope the airline gets one rather large fine for this one, I wouldn’t fly with them these days – Mike

However, Ryanair blamed the delay on a passenger, described by the airline as ‘insubordinate’, who deployed the emergency ramp on one of the front doors as technicians worked to repair the plane.

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