BA to Send 777 "Full" of luggage to clear back log

I believe that they were forced to drop the slogan as they were at risk of legal action which they were unlikely to win.

Just imagining things.

Airlines always change their slogans after few years, or else it gets stale.

LMAO!
good un.

although, they’ve not called themselves that for a while now 😉 (pendatic I know but hey!)

Am I just imagining things or were British Airways forced to drop that slogan for one reason or another?

LMAO!
good un.

although, they’ve not called themselves that for a while now 😉 (pendatic I know but hey!)

Organized chaos from the Worlds favorite airline

17 hours does seem excessive.

But as to how ot got there, remember the bags are shifted mostly by hand. humans make mistakes.

That is bad service Michael, I remember reading about that when it happened. Should take less than 17 hours to travel so little a distance when as you say, they are so many flights not just to EDI, but the whole of Scotland.

Theres a lot more to it that that.

I should think you would know that

I’m not convinced by that.

A bag in Manchester is on the carousel awaiting collection. It is clearly marked ‘EDI’ on the case. With the number of flights operated by British Airways between MAN and EDI each day, I cannot understand why it did not get to me until 17 hours after I had checked in for my flight from London Gatwick.

Seems simple really – If a bag ends up in the wrong place (which mine obviously did), whack it on the next flight to the right destination. An airline has a duty to ensure that both passengers and their cargo arrive in the same destination at the same time.

Certainly not much use when you’re spending just two days away from home and you don’t have your clothes and your washbag!

Any of you who may have been affected by the cancellations, I would not recommend their Baggage Tracing Hotline like the article suggests.

I had the pleasure of using it once, when by bag ended up in Manchester for some random reason. The staff on the phones are totally useless and the time it takes to reunite you with your bag is beyond a joke, especially when you consider it is only 150 miles or so down the road!

Theres a lot more to it that that.

I should think you would know that

Any of you who may have been affected by the cancellations, I would not recommend their Baggage Tracing Hotline like the article suggests.

I had the pleasure of using it once, when by bag ended up in Manchester for some random reason. The staff on the phones are totally useless and the time it takes to reunite you with your bag is beyond a joke, especially when you consider it is only 150 miles or so down the road!

“BA to Send 777 “Full” of luggage to clear back log”

At least the passenger’s will be quiet for once!

Indeed, a bit of bad luck.

Unfortunately, Joe Public does not have the brain capacity to realise the weather was completely out of BA’s control and that such a huge cancellation of flights WILL cause baggage issues, regardless of who you fly with and where you are.

One cannot send a letter to BA monday and expect an answer the following morning. Lampooning them for a “lack of response” so soon is childish.

Of course this person has grounds to complain and will now doubt get the damages reimbursed, but they cannot expect it to be sorted with a snip of the fingers.

Well, yeah

There will always be people who whine.

Why is it always the “first time we fly XXX airline”

Who is to say BA actually handled their luggage from start to finish.

I don’t think it matters to the average punter who actually handles the baggage behind the scenes. If you book BA then you assume they handle it, no matter what contractor it may end up with?

I think I’d be whining too if I got to the States and discovered holes in my luggage, holes in my clothes and mould forming. Of course I’d also be looking for a tasty compensation deal and refrain from making statements like ” I’ll never fly BA again”.

An unfortunate piece of bad luck and not generally representative of luggage handling on the whole or should I say hole ?

Will the a/c return empty?

Perhaps BA will offer very cheap one-way tickets to London to make something out of the return leg… 😉

very good question

Will the a/c return empty?

Perhaps BA will offer very cheap one-way tickets to London to make something out of the return leg… 😉

Well, yeah

There will always be people who whine.

Why is it always the “first time we fly XXX airline”

Who is to say BA actually handled their luggage from start to finish.

Now this is REAL customer service!

Apart from the poor woman who’s luggage was holed and and covered in grease mind you.