May 1, 2004 at 12:09 pm
easyJet would like to apologise to customers for any disruption they have suffered this morning following an administrative insurance oversight.
All easyJet aircraft are fully insured. However, due to an administrative error, a number of insurance documents had not been placed on the relevant aircraft overnight. Carriage of these documents is required by the regulatory authorities. All the paperwork is now in place.
However, it will lead to disruption and knock-on delays throughout the day and a list of cancelled flights is below.
easyJet is conducting a full and immediate internal inquiry. All staff at easyJet are currently working to resolve the situation and apologises for any inconvenience that it has caused.
cancelled flights:
EZY145 / 146 Luton – Aberdeen – Luton
EZY2265 / 2266 Luton – Barcelona – Luton
EZY2017 / 2018 Luton – Faro – Luton
EZY7067 / 7068 Liverpool – Nice – Liverpool
EZY569 / 570 Newcastle – Bristol – Newcastle
EZY37 / 38 Luton – Edinburgh – Luton
EZS993 / 994 Geneva – Orly – Geneva
Seems very slack by them! At least PAX are been offered either been transferred free of charge onto the next flight or a full refund. I bet Ryanair would just say, TOUGH!