Compensation

Liffey1
You are correct-I dont work in aviation. I have to look up all the acronyms used on these threads. Still I am learning. I would add that we always check-in well in time and keep a constant eye on the departure screens and an ear for the tannoy just so that we dont miss it.

Very well explained and described. Docusoaps dont go into half of what the job really involves.

It looks like the reason the bags were left behind was due to an RTOW out of LCY as the runway is quite short their and the 146 would be a heavy enough aircraft, DUB wouldnt have any probs as the runway is long, not really any compensation to you but hope it gives some explanation, Cityjet/air France may be reasonable enough to deal with regards compo. Aircraft like the 146/ATR/Dash 8 and short fields can give problems when the payload is high.

In relation to Beejays comments the reason the LMC’s(Last minute changes/late arrivals) are not taken is because normally max fuel has been taken and the loadsheet has already been prepared with the anticipated payload but normally its the fact that by the time the late pax get thru security etc, it could delay departure of the aircraft. Airline crews and dispatchers/ops will always try and calculate as much as possible pax, bag weight, fuel required and as a last resort will leave bags behind. People in aviation are highly professional and always consider all the facts (safety, pax inconvenience etc).

Beejay you oviously dont work in aviation, so I wouldnt take what goes on in some docusoap too seriously, the behind the scenes actions of staff on the ground are quite different

Ahhhh I remember that day. I was working in the baggage hall that day but for Servisair and Sky handling were the ones handling your flight. I seem to remember them telling us afterwards that they had been told that it was to hot on the ramp in LCY for bags to be loaded. I for one have never heard that excuse but maybe they meant as mentioned above it was to hot for the aircraft to take off with all the bags onboard.

We had a similar problem with BE and their 146 a few weeks ago when they had to offload quite alot of bags.

As for compensation the answer is no by law they dont have do as you got the bags back however it would be a nice good will gesture to give you a few € off a return fare to LCY or CDG.

From my Swedish-English dictionary:
“Vrede” – wrath, rage, anger !!!
Seems appropriate!

Now I am curious.
Watching “easyjet” TV programm I have always taken the airlines view that late arrivals can not be taken on because of all the calculations that have been done with the load they have got.
Therefore the foregoing replies suggest that is not strictly true.
Also it looks like another case of the airlines are quite happy to take your money and you but your luggage is no concern of theirs. If the flight is overbooked thats just too bad take it or leave it. Why didnt the airline calculate how many passengers and their luggage would have to be removed to allow all the remaining passengers to have all their luggage.
Is it just me or is this country developing a creeping sickness where the words “provide a service” are being forgotten?

To add …. it was a BAe 140 – 200

Thank you for all your replies! Airline was Air France and I received the bags nearly 72 hours later. I assume that it may have been overloading, but on the trip back the flight was equally full and there was no mention of bags remaining behind. We were only told that the bags were still in London City Airport when we touched down in Dublin….

If Servisair handled your aircraft it will be MontyPs fault :p

Vrede,

Start by following this link Air Transport Users Council

exmpa

Most airlines wont give you much in the way of compensation. They dont have to give you anything once the bag arrives within 24hrs. This is really where travel insurance comes in handy. The reason why the airline did this could be due to a number of factors, not enough space in the hold, the aircraft may have been “overwight” for take off or they may have had an RTOW(restricted take off weight) due to runway size or conditions. And indeed you normally wont find out about it until you arrive at your destination as the attitute is, let the arrival airport deal with it!

Just out of interest what airline and aircraft type was it?

I hope he doesnt say FlyBE!!!

Yes this does happen however usually passengers are made aware by the crew this has happened. Reason behind majority of the passengers bags being removed from the holds of the aircraft prior to your departure are usually the performance of the aircraft. I have had a whole flight of bags left behind at airports due to the aircraft being unable to depart with such a large weight depending on the aircrafts performance or runways in use.

If its the case that your bags havent made it to the aircraft in time could be airport baggage belts breaking down or loaders simply not loading them but im guessing from what you said your baggage was already loaded then offloaded due to the first reason above.

As for compensation again depends on airline. Generally if you arrive and your luggage hasnt came with you your entitled to spend a certain amount of money per day if the bag is missing for over 24 hours. Again compensation depends on what airline you travelled.

Which airline was it?

Hi Vrede

It was the wrong forum but not now 🙂