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Funny story I though may give you a laugh.

Toddler tantrum grounds jet

Like any two-year-old Marcello Ferrand is prone to the occasional tantrum.

So when an aircraft crew tried to make him wear a seatbelt he panicked and sat under the seat – the kind of scene any parent will recognise.

However, for the staff of a British Airways flight from Milan to Heathrow it demanded immediate action – which resulted in the police being called and Marcello, along with his grandparents, being hauled off the plane.

The airline’s ground staff then refused to let the elderly couple and Marcello, who lives in Kensal Rise, travel on a later flight. They then had to pay £300 for tickets with Alitalia to get home.

Marcello’s grandmother Mariella DeNatale, 70, said the cabin crew had completely overreacted and had been responsible for scaring the toddler in the first place.

She said: “The police came aboard, checked our passports and then took us to a waiting car. I have flown all over the world and never had an experience like this. I felt like a Third World citizen.”

The Airbus A319 with about 100 passengers was further delayed while the family’s luggage was removed. It arrived at Heathrow 45 minutes behind schedule. Ms DeNatale, a former fashion editor for Vogue in Italy, added: “We were treated like rubbish. The captain told us he was not prepared to take us to London. It was a very bad experience. I will never buy another ticket with BA.”

The scene took place as the aircraft was taxiing to the runway on Sunday morning carrying Ms DeNatale, her husband Peter Van Schalwyk and Marcello.

The couple boarded the 11.45am flight with their grandson, who had been staying at their Milan home. Marcello went to Milan with his mother, Margherita Gardella, 39,

deputy fashion editor of Harpers & Queen, who was attending fashion shows. Ms Gardella then flew to France for Paris Fashion Week, leaving the grandparents to bring Marcello back.

Mr Van Schalwyk, 64, a retired advertising director, said: ” Marcello was in the seat between Mariella and myself. We had trouble getting him to put on his seatbelt. Three cabin staff crowded round him. They were quite aggressive. When one appeared with a special child seatbelt, Marcello took fright and hid under the seat. He was scared. He cried a bit but he was not screaming madly or anything. It’s not like he was Dennis the Menace taking the plane apart.”

Marcello’s father, Nick Ferrand, 41, who owns an architect and interior design firm, said: “I was waiting in arrivals at Heathrow for over 90 minutes and no one told me anything. As a dad you fear the worse.

“Of course two-year-olds have tantrums but Marcello doesn’t have any more than any child his age. Eventually I was informed they had been removed from the flight. I know airlines have to be careful but throwing an elderly couple and a two-year-old off the flight was ridiculous.” A British Airways spokeswoman said: “It is absolutely imperative for all passengers to be wearing a seatbelt during take-off, landing and when the fasten seatbelt light is turned on. This is for their safety.

“The captain was called and reinforced the importance of being strapped in the chair. After speaking with the accompanying adults he made the decision to off-load the family.”

From Evening Standard site: http://www.thisislondon.com/news/articles/3774859?source=EveningStandard

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By: KabirT - 13th March 2003 at 07:59

BA acted like SAS there!

Heres somethin funny…..a man onboard Aeroflot floight from Moscow to india tried to open the door mid-air because he was scared of turbulance…and a little drunk too.

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By: T5 - 13th March 2003 at 00:58

I think there are two sides to every argument – yes, it seems a little extreme to offload three passengers because of a mischievous child, but to refuse travel on a later flight is crazy!

I thought that the Cabin Crew had to ensure the passengers were seated before the aircraft even pushed back from it’s stand, so trying to solve the problem at the last possible minute as they taxi to the runway isn’t going to work!

I can almost feel the tension though – three cabin crew and a toddler not strapped in for takeoff which is getting ever closer. When I returned from New York in November with my family, my sister had a bad stomach and had to go to the toilet minutes before landing. The seatbelt sign had just “pinged” on and she was nowhere to be seen. The aircraft was making quite steeps turns as it neared Heathrow. Finally, she emerged from the loo 3 or 4 minutes from landing and the stressed crew suddenly looked relieved.

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By: SOFTLAD - 13th March 2003 at 00:38

Mongu as im crew myself i can see the problems the crew were facing.However i totally agree with you in that they handled it in a very bad way.

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By: mongu - 12th March 2003 at 22:33

It was handled unprofessionally.

If a kid is nervous on a plane the worst thing to do is for three FA’s to surround it and and when one of them produced the kiddy seatbelt, it probably seemed frightening.

A quiet word in a grandparents’ ear is what is SUPPOSED to happen.

I’m sure we all did silly things on aircraft when we were two years old!

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By: Bhoy - 12th March 2003 at 22:14

Well, frankly, I don’t see anything funny about the story, and I don’t see that the FA’s did much wrong… the plane can’t take off till the kid is strapped into his seat, and presumably there was some pressure from the flight deck about hurrying up so as not to miss the flight’s slot.

Ok, maybe a bit of a PR gaff not giving a refund or an alternative booking, but at the end of the day, it’s the Commander’s call, as he’s responsible for teh safety of all onboard.

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By: mongu - 12th March 2003 at 20:37

I think BA acted totally unreasonably and I hope the FA’s child throws a tantrum next time they’re in Sainsbury’s!

Maybe they’ll both be put in a cell for antisocial behaviour.

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By: Primer55 - 12th March 2003 at 19:51

Re: Funny story I though may give you a laugh.

Originally posted by A330Crazy
I felt like a Third World citizen.”

And how would that be!?!?! hahahaha… this is funniest part of this story…

Regards,
Primer (a 3rd World citizen)

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By: Saab 2000 - 12th March 2003 at 19:45

British Airways actions were right, if you can not restrain a child then action has to be taken to ensure the safety and well being of the passengers.

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