Incident at NCL

Thought it was strange to see a Fokker orbiting this afternoon whilst out, now I know why!

tenthije

I do agree with your comments, and as a regular flyer to Hamburg by whichever route, I am immune to delays etc, and understand everything that occurs and try to explain to fellow passngers what is happening . However it is the lack of reasonably accurate information that does irritate.

BTW, just read the local BBC TYNE news, it said the KLM flight was cancelled, funny that, what flight was I on?
;);)

KL962 to AMS
KL1785 to HAM

About 12:45 today there was an runway incident at NCL, when a light aircraft veered of the runway, and closed the airport for about 1 1/2 hours. A number of incoming flights circled for about 30 mins before being diverted to MME including KLM. this subsequently flew upto NCL, before leaving about 2 hrs late. 2 issues here

1:- the information systems at NCL are appalling. firstly being told it was about to land, then changed to 14:40 then changed again to 15:35. The incomimg flight did in fact arrive about 15:10. Surely as MME is not that greater distance, barely time to get off the ground, the info could have been better

2: Compare at AMS, used the KLM touch screen info, as I had missed my flight to HAM, and I had already been booked onto the later flight.

Full marks for AMS/KLM
Nul point for NCL
;):mad:

In all fairness, when an incident happens at most minor airports (compared to AMS NCL definately qualifies as minor) will go into “headless chicken mode” for the first hour or so trying to catch up. Sure there are rulebooks on what to do, but in most cases the rulebook is the first to go out of the window due to unforseen circumstances or simply lacking information.

NCL had to deal with the incident, with numerous diversions/delays and a every passenger at the airport. On top of that, every passenger expect results immediately.

Now on the other hand, KLM had an easy job. You where delayed by 2 hours. So effectively KLM had 2 hours to re-book perhaps 20odd passengers. After all, only a part of the passengers will have a connection. That would qualify as a nuisance at worst at an airline with the manpower and resources of KLM.