Indian Call Centres

I’ve had ENOUGH!!!!!!! I’m reaching a point where I’m thinking of making a list of companies with call centres in India and taking my business away from them!!!! Does anyone else have this feeling?

I used to be on ‘3’ for my mobile phone here in the UK. Only a short time after getting my phone i moved house, so rang to change my address….I will not go into it too much, but needless to say it took 4 months to get the address changed. Over my 12 month contract I felt like I was having a running battle every time I needed to ring customer service! I found that aswell as a language barrier there was also a problem with understanding our culture…so trying to explain that because I had bought a new house then the address would not be on the database and they would have to input it manually was a concept too far.

So last night having moved house again I rang Wanadoo to change my broadband connection over……and guess what I got India. So the process started to change my broadband over..after 20minutes I demanded to speak to someone who could speak and spell in English…when that couldn’t be provided I hung up! Now this may seem rude and extreme, but my new address consists of words such as ‘hall’ ‘farm’ ‘back’ and ‘lane’, and I had to not only spell, but repeat the spelling of each of these words!!!! In the end I rang back later and got a British call centre, it took about 3 minutes to complete the process! (advise from the guy in the UK, don’t select option 4 or hold for operator on Wanadoo…cos you go to India).

So, how do other people feel about this??