On April 30 we booked 2 flights with Ryenair for Eindhoven-Stansted-Eindhoven, so we could visit the FlyPast Fly-In at North Weald. This morning, after a 2 hrs drive from my home, we were checked in, passed the security check, and waited in the departure dep of the field. 10 minutes before our time of 09.10 we were passing another checkpoint before arriving at the gate. No plane is sight, but it could be parked someplace else. A waiting started, untill it was anounced by the intercom that the flight was cancelled and that we had to reclaim the lugage. After that: total blackout. There was no one of Ryenair at the field, no information was given, it was not possible to get another flight. After 1 hour we were given a Ryenair telephone number in Dublin We had to call to get our money back (if possible). Do they expect me to telephone from Holland to Ireland, at the cost of a small fortune, to get my money back, To be honest, I think this is just a way of discouriging people to reclaim their money. Has anyone an idea what I can and must do to get the money for our tickets back, a faxnumber or a emailadress or so? Never happened in the 34 years of flying that a company cancelled a flight and just left us, the passengers, in total disorder. No information, no spokesperson, no alternative nothing. 😡 😡 😡 😡 😡 😡 BW Roger
By: MSR777 - 12th August 2003 at 22:04
Roger…Sorry to read of your sadly not untypical scenario as a “customer of Ryanair. I worked along side them at Stansted for many years and you are not alone. Customer service seems by and large an unknown concept to Ryanair, and from what I saw in my work, their “customers” are usually regarded as an irritant, especially when things go wrong and the poor “customers” require answers or, God forbid, any kind of restitution which would be routine practice on a full service carrier. On many occasions I had to withdraw our gate staff from shared gates with them because when things went wrong and their staff were “not available” the “customers” would set on anyones staff irrespective of the uniform worn. Sadly in this industry nowadays service is almost an irrelevence compared to the idol of the “cheap fare”. I really hope you get sorted out, it would be good to know how you get on mate….all the best.
By: purser - 12th August 2003 at 09:29
Sorry to hear about the problems you encountered with Ryanair. I have to agree with wysiwig……peanuts and monkeys!!!!!
Having said that, no matter what you have paid you should still get a level of customer service, after all that’s the industry Ryanair are in, once thay’ve got your money though that’s where their interest appears to end!!
I hope you get your money back.
All the best.
Purser
By: martin_EGTK - 10th August 2003 at 23:58
When they work, they’re actually a reasonably airline to travel with. I’ve flown them three times and will be making it four on Tuesday and I’ve never had a problem.
But it’s like wysiwyg says, pay peanuts, get monkeys. Now…not another word from me, they’re still my best chance of employment 😀
By: Polar Impact - 10th August 2003 at 18:05
Indeed, that seems awful. I’m so sorry you missed your air show.
I’m amazed that people keep flying them, despite their total lack of customer service. Well, not really – I suppose it is difficult to ignore such cheap fares, but still…
By: Hand87_5 - 10th August 2003 at 17:39
I told you good luck Roger , I shouldn’t ….
You had your first contact with Ryanair ….; Sorry 🙁
By: wysiwyg - 10th August 2003 at 17:08
I think Ryanair should adopt a new company slogan – ‘Pay Peanuts, Get Monkeys’
By: EHVB - 9th August 2003 at 22:48
Thanks Woundslinger and T5, some more info on the FlyPast forum. Had to post that there also as I made apointments with some of the guys overthere to meet at North Weald today. BW Roger
By: T5 - 9th August 2003 at 22:41
I can imagine your anger, I’d not tolerate such dreadul treatment. For them not to have anybody from Ryanair on the scene to explain why it is cancelled is even worse.
Like you say, people are not going to want to call Ireland (at God only knows what rate per minute) to claim a refund.
I would be after compensation for wasting my time, getting to the airport and then getting home again. It’s not acceptable.
By: Woundsinger - 9th August 2003 at 22:38
Just got the address and fax number off of their website..
Ryanair Refunds Dept.
Corporate Head Office
Dublin Airport
Co. Dublin
Ireland
Fax No: +353 1 812 1213
I am sorry to hear you had such a bad experience.
Let us know how it goes..
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August 9, 2003 at 10:32 pm