Dear Group,
I wonder if anyone could help me with my problem. After pre-paying and booking, on 15th July my Dad & I turned up at Sywell to fly a Moth (we even stayed the night at the Aviator’s Hotel in order to be on location rested, early next day). Alas, there was no Moth at the Airfield, and we eventaully learnt the day had been cancelled due to “technical” reasons by Delta Aviation… so we stared at a beautiful blue sky for an hour or two then went home. They claimed to have left a message on my mobile, but alas, this never got through to me.
Well, communicating with them seemed difficult.. (when it came to booking the next session). I wanted a late afternoon flight so we didn’t leave from South Wales unless we knew the day was on. I left in excess of 20 messages as all I could generally speak to was an answer phone or someone who told me to call back in a few days time. Eventually, an email is answered saying my vouchers were forfeit (or cost £50 to resurrect this year & 75 each to fly next year..(they cost close to £300 in the first place)… “what?!” I replied… “the vouchers even have an expiry date printed on them… 27th May 2007”!. Well, feeling pretty fed up, I asked for a refund, and was told they have no refund policy…. but I might be allowed to fly next year (bending the rules, lucky me)…. as this years’ last flying day is this next Saturday (all full, of course).
Could anyone give me an idea of how to get a refund from Delta Aviation ? They seem very stubborn, giving me a run around every time, saying I’m not entitled to a refund based on one cancellation… They also claim my vouchers are forfeit if not rebooked within 2 weeks… (some small print..). Surely, my consumer rights entitle me to a little more than this treatment (the sequence being… pay for 2 Moth flights..around £300 each… get cancelled by Delta Aviation… Forfeit my money (if I’m lucky refly next year… & what confidence do I now have in them ?) ???)
Thanks for any help,
Roland Herrera
By: low'n'slow - 29th September 2006 at 10:37
I’m sure if you call Delta’s Office in Cambridge (01223 874346) and ask to speak to Matthew Byatt, the operations director, direct, he’ll get to the bottom of things for you.
Having worked as ground crew on a number of occasions for the past two years with Delta, I can tell you that they’re as honest and commited a bunch of people as you’ll ever meet (in contrast to some other rather dodgy folk that you find in aviation!).
Sadly when you’re operating sixty-plus year-old aeroplanes, there are times when things go wrong – and the overriding safety rule always is, if you’re unhappy with either weather or servicability, you’d don’t fly.
I’m sure Matt will want to check why things haven’t been done to their normal standards.
By: Ewan Hoozarmy - 29th September 2006 at 09:20
I thought it was Matthew Byatt….
Anyway, contact Trading Standards if you are getting a raw deal. There may have been a genuine reason, but there’s no excuse for taking somebody’s cash and then not being helpful… :rolleyes:
There are other Tiger Moth operators who do flights, such as the Tiger Club at Headcorn, although being in South Wales you are out on a limb so to speak..
By: The Blue Max - 29th September 2006 at 08:37
DB yes I think so – Roland – have sent the thread URL to them on your behalf – hope they can help
TT
TT, no relation to James bryant 😉
By: TEXANTOMCAT - 28th September 2006 at 19:14
DB yes I think so – Roland – have sent the thread URL to them on your behalf – hope they can help
TT
By: pandoraefretum - 28th September 2006 at 18:17
thanks
thanks for the suggestions group,
I will follow up.
BR, do you know how I can contact Matt Bryant, MD of Delta Aviation ?
Ty,
Roland
By: David Burke - 28th September 2006 at 17:10
Is he a relation of James Bryant?
By: TEXANTOMCAT - 28th September 2006 at 16:45
Speak to the MD of Delta – Matt Bryant they are usually pretty good when it comes to this kind of thing
BR
TT
By: DOUGHNUT - 28th September 2006 at 15:13
Dont know much about pleasure flying in Moths at Sywell, but on Saturday 23rd was offered a flight in either G-ANDE or G-AGPK as ‘both were avialable’. Best of luck with the refund.
By: RPSmith - 28th September 2006 at 14:38
I would echo the advice to contact your local Trading Standards Dept.
It seems all of your communication with them has been verbal. Perhaps you could set out what has happened in a letter. I would further suggest you send the letter to their registered office (address and names of Directors should be available, assuming they are a Limited Company, on the Companies House website).
Good luck, Roger Smith.
ps – welcome to the Forum
By: megalith - 28th September 2006 at 14:20
Hi,
I think you would need to look at the Goods and Services act. As as far as I’m aware a contract can not overide or denude you of any statatory rights you may have under this act or any other acts apertaining.
Trading standards should be able to advise, or perhaps there’s someone else on the forum who might be better qualified to advise.
Regards Steve.
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September 28, 2006 at 2:10 pm