Ryanair: Airline Bottom Of Which? Survey

(Does ryannair have internet?)

Probably not, and even if they did they’d probably charge £49.99 a minute 😀

With tablets and inflight internet etc (Does ryannair have internet?) personally I would have breakfast at the airport and maybe a coffee on the plane whilst trading shares as far as short haul is concerned. No coffee…choose another airline.

A short-haul flight is not a short-haul flight without breakfast and a newspaper, to my mind.

I usually use the carrier of the country that I am visiting, where fares permit. A few years back, a group of four of us went on a ‘city break’ to Barcelonaand very nice it was too. We used Iberia, whereas the other two of the group, used Ryanair. Much to our amazement, and theirs, our fare was cheaper, by a good amount, we also got breakfast, and a newspaper, not essential, but welcome just the same:)

I generally use BA for short-haul, AA or BA for America and SIA for Australia/NZ, so I’m not really in a position to comment on Ryanair.
That said, I feel rather more comfortable on BA lest anything should go wrong – at least they would be some help.

Well Matt-100 to put it in context I did say I only flew on short haul Ireland-UK flights. I have heard many horror stories, I was just pointing out that it can work on the “bus route” flights. The advantage is the cost saving on these flights, however on the medium/longer flights I would chose another carrier.

@Argonaut WOW you’ve been lucky! …or, I’ve just been unlucky? :rolleyes:

I’ve only flown with them once (return journey), whilst coming back from Trieste my flight was delayed by more than 1 hour! I wouldn’t have minded so much (it’s not as if I was in any hurry) but the crew didn’t apologise for the delay once!
Then to add insult to injury (I can only assume there was a mix-up?) upon landing at STN the cabin crew played the “Welcome, you have arrived on yet another on time flight!” recording…

Well that was it, I’ve sworn never to fly them again – what a joke of an airline.

@MSR777 easyJet is my LCC of choice too. I can’t speak for their whole network, but if you’re flying from/to LGW their customer service rivals many flagships.
However, if you’re flying to a largish destination (eg. Barcelona/Madrid/Rome) I’d recommend BA for the best value for money. People seem to have a stigma that BA are overpriced, that’s really not true these days and often beat the LCCs on price whenever I look (assuming you book well in advance).

To give some balance I must say that I have flown with Ryanair approx. 100 times, my flights have been delayed by more than 30 mins on only 2 occasions, one of these was on the day after 9/11 when all flights were delayed. They have not lost my luggage and the staff have been polite. However these flights have all been Ireland/UK flights and have in the main been for work, booked on line and travelling with minimal baggage. I would not chose to fly Ryanair/Easyjet etc. with my family on holidays, if I could afford the alternative. I would chose SAS as my preferred airline to fly anywhere but they don’t fly Dublin-Luton/Manchester/Leeds/Birmingham etc. !!! Flying DUB-CPH-MAN while attractive, is not too practical. (joke !)

Well, no one is compelled to use RYR, I wouldn’t again. Having used Easyjet last year, the difference between themselves and RYR, is striking, particularly in the field of customer service. Following one of us becoming badly ill whilst on holiday in Italy, we had to bring forward our return to the UK, by several days. The Easy call centre staff were magnificent, even going as far as to make it possible to purhase the second seat we needed, at the cheapest fare, when in fact there was only one available at that fare. We were given priority boarding at Naples at no charge. The crew on the aircraft knew all about our plight, and were just fantastic. We had tea and a bun each in board, we were not charged for that either, now THATS real customer service! Needless to say, we shall be using them again. So to be fair, not all the ‘low cost’ airlines are bad.

Indeed. For him any publicity is good publicity!

I agree that it looks bad on Ryanair, but O’Leary will see this and see how many bothered to respond and think so what.
I also agree that a survey on such small number is complete rubbish.

How the hell can you come top of a poll with only 59 responses :confused:

Surely any poll which is based on random, unmonitored results is meaningless. Perhaps Which members who travel Swissair can’t be bothered with responding. You probably could argue that the level of response on Ryanair indicated low satisfaction levels, but since the complaints appear to be for lack of service and charges, which they knew would be applied, it seems quite pointless.

If the survey had been a bit more detailed, then maybe this could of been taken more seriously.
But the number of people that responded is miniscule compared to the numbers carried.
This is a bit from the Sky story.

The most popular short-haul airline was Swiss, with an overall score of 82% and a maximum five-star score on a number of the rating categories.

These included check-in process, baggage allowance, seating allocation and airline staff.

Second in the table was Turkish Airlines with a score of 78%, with German carrier Lufthansa third, Aer Lingus fourth and KLM fifth.

Only airlines which received at least 30 responses were considered.

Swiss’s results were based on 59 responses, Turkish Airlines on 38, Lufthansa 74 and Aer Lingus 65.

Ryanair’s results were based on 563 responses. In 15th place was Thomas Cook Airlines with a score of 36%, with Thomson Airways 14th on 45% and Monarch 13th with 47%.

How the hell can you come top of a poll with only 59 responses :confused: