RYANAIR HQ question

I agree, I didn’t expect anything. However there is an article in the Sunday Times travel section which says that an airline is obligated to return the tax element and charges because if you do not travel how can these charges apply. I don’t know if its legally binding. When I get home I will dig it out as I kept the article

Yes you can reclaim tax I have several times done so with Flybe now. They are obliged to take administration costs out of this. I have been left with under £1 from £20 tax normally with flybe which at least is something i guess!

Well I think you’ve done very well to be honest. I don’t think it matters which airline it is, under thses circumstances most would be unlikely to offer any refunds. You’d probably have got a transfer to another flight with other airlines, would would still have had to pay a transfer fee, I think even BA and the likes would have taken this view.

I agree, I didn’t expect anything. However there is an article in the Sunday Times travel section which says that an airline is obligated to return the tax element and charges because if you do not travel how can these charges apply. I don’t know if its legally binding. When I get home I will dig it out as I kept the article

Just to update everyone on this I eventually had a response from Ryanair HQ. I had a long e mail screed about how they do not do refunds etc and at the very end they said under the special circumstances they will send an unspecified GBP amount to me. An unspecified amount could of course end up being £2.36 but at least its positive.:o
OG

Well I think you’ve done very well to be honest. I don’t think it matters which airline it is, under thses circumstances most would be unlikely to offer any refunds. You’d probably have got a transfer to another flight with other airlines, would would still have had to pay a transfer fee, I think even BA and the likes would have taken this view.

Just to update everyone on this I eventually had a response from Ryanair HQ. I had a long e mail screed about how they do not do refunds etc and at the very end they said under the special circumstances they will send an unspecified GBP amount to me. An unspecified amount could of course end up being £2.36 but at least its positive.:o
OG

Did you take out the insurance when you bought the tickets? or do you have travel insurance through your bank (a lot of people have this without even realising)

If you have either of these you would be best to go down that route and make a claim, I can’t see Ryanair honouring the tickets to be honest but I could be wrong.

Incidently Ryanair are doing absolutely free flights at the moment, Krakow is not included in the offer but their are some interesting destinations on offer for free from STN why not book one of these in the meantime?

Keith

What is the prob with your tickets? Perhaps someone here could help.

Hi Chris,
Thanks for the kind offer. Well, basically my daughter and I were on our way to Stansted to fly Ryanair to Krakow for a weekend break going friday returning monday. We were approaching a roundabout in Newbury when a woman pulled out in front of us and we had no time to stop so we crashed into her. No one was really hurt but we were all shaken up pretty badly. The trouble was we could not continue to Stansted in our car as it was too badly smashed up and by the time everything was sorted out (car taken away to garage etc) we would have missed the flight so I am throwing myself on the mercy of Ryanair and asking if I pay a fee/difference in price if we could still utilise the tickets in a couple of weeks time but I have to say I am not hopeful, otherwise its nearly 200 quid down the pan.
Thanks again for your kind offer of help.
Best Regards
Keith (OG)
PS This is the 3rd crash in just over a year that I have been in and I was only driving in one of them :rolleyes:

Hi Andrew,
Well it’s on its way – I posted it yesterday. But when you say their postal system is nowhere as good as Royal Mail, then it must be really really bad as two weeks ago I was down at my main PO here in Hungerford complaining about a chequebook that was sent to me but never arrived and a CV I had posted to Basingstoke never arrived at its destination either. Failing all else if I don’t hear anything by friday I will try and call them:confused:

Cheers
Keith (OG)

My businessgas suffered from Royal Mail alot as they are really bad at sending post. Anything important i send via the DX.

Keith

What is the prob with your tickets? Perhaps someone here could help.

Good luck sending a registered letter to Dublin and ensuring any proof of delivery.

I have tried to do it before but their postal system is no where near as good as Royal Mail.

Mind you, you can send a letter with just someones name, country and basic area description and it will get there!!

Hi Andrew,
Well it’s on its way – I posted it yesterday. But when you say their postal system is nowhere as good as Royal Mail, then it must be really really bad as two weeks ago I was down at my main PO here in Hungerford complaining about a chequebook that was sent to me but never arrived and a CV I had posted to Basingstoke never arrived at its destination either. Failing all else if I don’t hear anything by friday I will try and call them:confused:

Cheers
Keith (OG)

Good luck sending a registered letter to Dublin and ensuring any proof of delivery.

I have tried to do it before but their postal system is no where near as good as Royal Mail.

Mind you, you can send a letter with just someones name, country and basic area description and it will get there!!

For a rundown on the exact departments visit
http://www.ryanair.com/site/EN/faqs.php?sect=cnt&quest=custserv

With all those different complaints departments, do you think they might be busy?:D

Perfecto Kicks – and yes you are right, with the problem I have with the tickets I am going to need plenty of luck because I have no legal recourse.
Thanks
(og)

Ryanair Corporate Head Office • Dublin Airport • Co. Dublin • Ireland

TEL:353-1-8121212

For a rundown on the exact departments visit
http://www.ryanair.com/site/EN/faqs.php?sect=cnt&quest=custserv

Good luck……you’ll need it!

Amazing how difficult it is to find the address of a large company! Their solicitors are Howrey, Simon, Arnold & White of One Ropemaker St., London, EC2Y 9HS. Their e-mail is www.Howrey.com, good luck!

Many Thanks Newforest, I will contact them on Monday.

Amazing how difficult it is to find the address of a large company! Their solicitors are Howrey, Simon, Arnold & White of One Ropemaker St., London, EC2Y 9HS. Their e-mail is www.Howrey.com, good luck!