Ryanair passengers protest in Belgium

I sure hope it buries it as we are giving RyanAir unpaid publicity

In Ryanair’s Passenger Charter:….
…..Think this helps to put this matter to bed.;)

Hi Cloud9
I sure hope it does as we have given MO’L and RyanAir more free publicity in this thread than he would ever get.

I’ve said this once, and I’ll say it again, and I’ll keep protesting it.

Passengers cannot have it both ways. You cannot travel on a £35m jet for peanuts and expect to be treated different to this. Paying a stupid price for your ticket such as £1 (or even £100) for these types of trips is just not sustainable.
You get what you pay for, and I personally detest Ryanair, and would never fly with them – ever. If you expect to pay peanuts for your ticket, don’t complain when it all goes wrong.

Oooo, you’ve no idea how much this grieves me to say but I think that RYR were fulfilling their part of the bargain. I could not agree with Deano more and as it reflects my sentiments exactly, I cannot add any thing to his post. As for the behaviour of the pax? it was of course disgraceful and unacceptable whatever the circumstances. As a Duty Officer I was often called to a fracas at our check in desks and on one occasion a female member of our staff was struck across her face by a business class passenger with his diary which had those gold metal corners, simply because he could not be seated next to his wife for the hour or so trip to DUB as they were both very late and lucky to get on at all, no it wasn’t RYR! I confiscated his ticket and put him into the hands of the Police and our check in staff member pressed charges, and I’m pleased that she did so. On three occasions I was physically assaulted by pax and to this day I still have a shoulder which ‘grumbles’ in cold damp weather. And as for being spat on? I would not tolerate that behaviour from a loved one let alone a total stranger. But on some occasions there were other pax who intervened when they saw our staff in dodgy situations, my kudos to all of those. Sadly I fear that this kind of behaviour is becoming the norm amongst a sizeable number of people in general.

Scotty, unfortunately I know people are stupid enough to do things like that so it may well have happened. Either way, it’s clear some of the passengers kicked off and didn’t exactly just get on with it!

Sorry, but there’s no place for people spitting at airline/airport employees. No place whatsoever. Anyway, the report said they refused the offer for transport to their destination so it’s their own stupid dumb fault.

Am thinking a wee bit of reporting artistic licence is at work here! I seriously doubt there was pax spitting at airport staff,then were allowed to leave without being arrested?? just some reporter “sexing” up a non event story to get his piece in the rag. not unlike the standard reports of “raging out of control fireball slamming into the deck” to describe a diverted aircraft with a sick pax! I have NEVER heard something as ridiculous as folk spitting at other folk to make a point.

Brilliant :D:D

http://www.youtube.com/watch?v=ZAg0lUYHHFc

Seems appropriate …

No, not talking nonsense. Expressing an opinion with which you do not agree, that is not talking nonsense.

No, you’re not expressing an opinion, and neither am I. This is a clear black and white case and therefore opinion doesn’t come into it. I’m saying how it actually is, you’re saying how you believe it should be, therefore you’re wrong and talking nonsense.

If you want to pull the ’65 years of travelling by land, sea and air’ line out of the bag then at least understand what you’re talking about first. It makes you look a bit ignorant otherwise.

In Ryanair’s Passenger Charter:

4. Notify passengers of known delays, cancellations and diversions.

Ryanair will notify passengers via the internet, email, text messages, at the Airport, or on board flights if they are affected by flight delays, cancellations or diversions.

Source: http://www.ryanair.com/en/about/passenger-charter

And…quite clearly in their Terms & Conditions (something which you physically have to tick a box for saying that you have read and agree to it at the time of booking your flight!):

ARTICLE 7 — REFUSAL AND LIMITATION ON CARRIAGE

7.1 RIGHT TO REFUSE CARRIAGE

7.1.2.4 you have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;

Think this helps to put this matter to bed.;)

It is not a dream world. There are many people who are willing to stand up and complain when the service they receive falls short of their expectations. Not an unreasonable thing to do, I would submit. You seem to think otherwise.

Customer expectations are superceded by the contract they enter when they purchase the ticket. If they fail to read the terms and conditions then whose fault is that?

I don’t think the problem is that Sandy is living in the world of the landed gentry and Victorian mill owners. I think it’s more that you are unable to grasp the fact that when you purchase a ticket you agree to the terms and conditions imposed by the airline. If you don’t want to accept them, don’t buy the ticket.

Regards,

kev35

PeeDee, I’m not really understanding your point. You can’t compare Ryanair to buying a shirt, that analogy simply doesn’t work. Almost everyone who flies even semi-regularly knows exactly what they’re letting themselves in for when they fly Ryanair and it really is as simple as you get what you pay for. If you want to avoid all that crap then fly with someone else. It’s that simple!

Cloud_9, I hate to sound patronising but please tell me you already knew all that kind of stuff happens with Ryanair and it isn’t new information to you? :confused:

The point is that no matter what you paid, you still have the right to moan if it goes wrong. Apart from common courtesy (Which Ryanair must have an anti-training course) there is the statutory rights etc.

I bought a pair of really naff earphones today, from the £1 shop. They are for listening to mp3 whilst in the bath (I aint putting my £70 Sony ones near my 2 hour bath sessions!). Gets home with them………one of the Ear-buds is missing. Should I just bin them and put it down to experience of the £1 shop? No way, I’ll be down there as if they’d ripped me off for hundreds!

As I know you are a musicalist, I know they will sound rubbish, but as they are the type that are forced in-ear, they will sound better than the spongey things that sit on the lug-hole.

Is that not what Ryanair did? :rolleyes:

I was not there but it would seem they probably did fulfill their obligations. It would appear that they were not too successful in getting that message over to the passengers on the aircraft.

Planemike, you’re talking nonsense.

No, not talking nonsense. Expressing an opinion with which you do not agree, that is not talking nonsense.

Look in the terms and conditions of any airline and you’ll see they reserve the right to deny boarding should they believe it’s appropriate to do so for the safety of the aircraft and other passengers. Live in your little dream world all you like, but don’t think for a second it’s how the rest of us live.

It is not a dream world. There are many people who are willing to stand up and complain when the service they receive falls short of their expectations. Not an unreasonable thing to do, I would submit. You seem to think otherwise.

If I have the paid my fare it is my right (and the operators duty) to fly me where I want to go. If there are problems along the way, it is reasonable to expect solutions to be found which permit the journey to continue.

Is that not what Ryanair did? :rolleyes:

Planemike, you’re talking nonsense. Look in the terms and conditions of any airline and you’ll see they reserve the right to deny boarding should they believe it’s appropriate to do so for the safety of the aircraft and other passengers. Live in your little dream world all you like, but don’t think for a second it’s how the rest of us live.

You may not wish to answer but have to ask, do you work for an organisation that provides a service?

Yes I do.
And to answer your next question, yes we have banned customers.
When a customer is sufficiently rude, arrogant or abusive toward our staff, they are black listed and refused support for the products they have purchased and any future products. And some of the products cost thousands of pounds.

Bemused…….

As I said earlier I fear we won’t agree. You can continue to wish to inhabit the world of the landed gentry and Victorian mill owners, where the “peasents” should be deferential and be happy to be told what do. You seem to support a system where all the power resides with companies and corporations who make rules that suit them and are happy to apply them to their advantage.

I am wish to have my rights, including if the necessary the right to assert them. That may be inconvenient and uncomfortable for some organistions ……well, so be it.

You may not wish to answer but have to ask, do you work for an organisation that provides a service?

Planemike

What arrant nonsense, most are owned and operated by companies or businesses.

Yes, PRIVATE businesses. Not state owned. So PMN is quite correct in what he says. If you travel on a privately owned aircraft you must agree to abide by their terms of carriage. This means following their rules.

If I have the paid my fare it is my right (and the operators duty) to fly me where I want to go. If there are problems along the way, it is reasonable to expect solutions to be found which permit the journey to continue.

Ok, then by your own rules, FR have done precisely that.
When the flight was diverted, FR offered onward travel by bus to the original destination. Therefore they found a solution to permit the journey to continue. Ergo, they held up to their side of the contract.

Yes, I very much do support a world where people accept responsibility for their own actions but that applies both ways.

So you agree then that if someone breaks the rules, they must accept the punishment handed to them for doing so?
In this case the passengers broke several rules and their side of the contract they agreed to when purchasing their tickets. Therefore, FR are more than justified to punish them. Banning them from all FR flights in the future and thus preventing them from doing the same thing again is one possible punishment.

If they treat people badly, in an off hand way, don’t be surprised that the the hand that feeds them i.e. provides their income, bites back.

Indeed, and the passengers realy did treat the staff badly. They ignored their instructions, spat at and verbally abused staff that tried to help them.
Why then is any possibly punishment not to be expected?

So by the same logic if we buy a ticket to a concert that automatically grants us a licence to throw things at the artist? Anyone doing so on an event I’m on would be banned for life from future events, and as someone who’s flown a hell of a lot I totally agree with Sandy. If you can’t behave in an appropriate manner when flying then it’s perfectly reasonable to not allow people a chance to do the same again. They have a choice as to how they behave, so if that decide to act like tossers and end up getting banned then it’s their own stupid fault. You may well support a world where people don’t have to accept responsibility for their own actions but I don’t.

PNM……….

“Aircraft are privately owned and operated and as such flying in them is a priviledge, NOT a right.” What arrant nonsense, most are owned and operated by companies or businesses who are want to make a profit from us. If I have the paid my fare it is my right (and the operators duty) to fly me where I want to go. If there are problems along the way, it is reasonable to expect solutions to be found which permit the journey to continue.

During my 65 years I have travelled by land, sea and air and for the most part have been looked after as I would expect: I have experienced a few delays. What I complain about are those companies who think it OK to abdicate their responsibilities and simply walk away from the problem possibly not even bothering to communicate that there is a problem.

You and Bemused seem to think we still life in a world run by the country gentry and Victorian mill owners and we, “the peasents” should be grateful to have ride in their carriage. As our American cousins would say…..”Get real, smell the coffee!!!”

Yes, I very much do support a world where people accept responsibility for their own actions but that applies both ways. It it applies not only to people but companies and corporations. If they treat people badly, in an off hand way, don’t be surprised that the the hand that feeds them i.e. provides their income, bites back.

Rather like politicians, some are are not terribly good at listening to their clientele.

Planemike

I can’t think of a situation where being “very aggressive, very rude” would get you very far.

Perhaps Ryanair should charge the people for the cost involved with delaying the aircraft/staff. The again…

Guess you don’t fly, otherwise you would not suggest something that would be a great inconvience to any one who does. We should all have the right to fly if we wish, to providing we have paid for a ticket.

So by the same logic if we buy a ticket to a concert that automatically grants us a licence to throw things at the artist? Anyone doing so on an event I’m on would be banned for life from future events, and as someone who’s flown a hell of a lot I totally agree with Sandy. Aircraft are privately owned and oparated and as such flying in them is a priviledge, NOT a right. If you can’t behave in an appropriate manner when flying then it’s perfectly reasonable to not allow people a chance to do the same again. They have a choice as to how they behave, so if that decide to act like tossers and end up getting banned then it’s their own stupid fault. You may well support a world where people don’t have to accept responsibility for their own actions but I don’t.