‘This is a letter recently received by the Virgin Atlantic customer complaints team and is currently being hailed on news blogs, such as this one on The Telegraph as possibly the funniest customer complaint letter ever.
We called the Virgin Atlantic press office and they confirmed they received the letter and that Richard Branson himself called the author to thank him for the feedback.’
By: PMN - 30th January 2009 at 14:14
Newspaper reports now coming out suggest that this was just a scam by Virgin’s PR agency to get their airline good newspaper coverage again
And there we have it! 😀
Paul
By: zoot horn rollo - 30th January 2009 at 14:01
Newspaper reports now coming out suggest that this was just a scam by Virgin’s PR agency to get their airline good newspaper coverage again
By: PMN - 30th January 2009 at 12:00
Brilliant response, I hope he goes, you never know we could even get summit that resembles food on a flight!
The only reason Branson’s asked this guy in is purely to get his airline more attention. A very good and quite smart move in my humble opinion! 😀
Paul
By: Flying-forever - 30th January 2009 at 11:50
Goodness!! Made me laugh, a full essay of it, and make the littlest of imperfections seem the biggest, what does this person think, its plane food!
By: Arabella-Cox - 28th January 2009 at 14:49
A passenger who wrote a letter of complaint to Virgin Atlantic expressing his dissatisfaction with the food offered in flight is now being offered the chance to be a food tester for the airline, the Daily Telegraph reported.
His complaint, contacting the chief executive of the airline Sir Richard Branson, was written after a flight from Mumbai to Heathrow on December 7 last year and has been widely praised for its humor.
Click here to read the letter.
Branson called the passenger and invited him to come to the airline’s catering month to help select the food on future Virgin flights.
“While we investigated his complaint seriously, and following Richard Branson’s phone call we’ve invited him to our catering house to select the next range of meals and wines we serve on board,” said a spokesman for Virgin Atlantic. “Then we can ensure his personal taste is well and truly catered for.”
The passenger has not yet said whether or not he will attend
from Foxnews: http://www.foxnews.com/story/0,2933,484126,00.html
Brilliant response, I hope he goes, you never know we could even get summit that resembles food on a flight!
By: Super Nimrod - 28th January 2009 at 11:52
On the radio last night they interviewed an Indian chef and she said she didn’t really recognise it either 😮
I think the biscuit in the ‘evidence bag’ was really taking the Micky (or the biscuit) to be honest.
By: PMN - 28th January 2009 at 11:30
Do you know him Paul? 😉
Yes, I know him very well actually. He’s called A M Spalding. I think you know him as well! 😀
Paul
By: A Spalding - 28th January 2009 at 11:14
the person writing it probably has nothing better to do life than be annoying.
Do you know him Paul? 😉
By: PMN - 28th January 2009 at 11:03
Personally, I think those little piles of food that modern British chefs produce look like the things dogs leave behind them…
Ha! I have a German Shepherd and the things he leaves behind are generally bigger than what’s on the average plate of ‘posh food’! 😀
Sorry… I’ll stop talking crap now. Oh dear… It gets worse!
I have to agree with Steve here in that he does sound like a whinging little git. The thing to bear in mind in any case where someone posts a letter of complaint is that we’re only seeing one person’s thoughts. You can guarantee there will be many more people on that flight who were more than happy with the meal (or at least considered it to be adequate). The letter is nothing more than a badly punctuated, poorly written failed attempt at cynical, patronising sarcasm proving nothing other than the fact the person writing it probably has nothing better to do life than be annoying. 😀
Paul
By: steve rowell - 28th January 2009 at 10:56
What shop are we in… 😀
agent provocateur
By: B77W - 28th January 2009 at 10:54
Correctomundo…pick anything you like from the top shelf
What shop are we in… 😀
By: steve rowell - 28th January 2009 at 10:52
Yep!
Lying is a deliberate falsehood. Embellishing the truth is also a falsehood, but it is based apon the truth just dressed up to sound better than the factual version.
Correctomundo…pick anything you like from the top shelf
By: B77W - 28th January 2009 at 10:49
That’s just a cheap shot…know one accused anybody of lying…do you know the difference between embellishment and lying???
Yep!
Lying is a deliberate falsehood. Embellishing the truth is also a falsehood, but it is based apon the truth just dressed up to sound better than the factual version.
To me a falsehood is a lie, as it is an untrue statement – a difference of opinion I guess.
By: bri - 28th January 2009 at 10:42
Some people here seem to have had a humour bypass.
Personally, I think those little piles of food that modern British chefs produce look like the things dogs leave behind them…
Bri 😉
By: steve rowell - 28th January 2009 at 10:29
But then again, we have to take his word for it – he maybe young, so I guess he probably lying! :rolleyes:
That’s just a cheap shot…know one accused anybody of lying…do you know the difference between embellishment and lying???
By: B77W - 28th January 2009 at 10:21
I do agree it’s not ‘the best complaint letter ever’, the title was just taken from the article.
Cloud9 – The SWA article! 😀
I wonder if Sir Richard replied?
‘We called the Virgin Atlantic press office and they confirmed they received the letter and that Richard Branson himself called the author to thank him for the feedback.’
what a bloody whinger…you get what you pay for…if you don’t want crap food or lousy service …pay the extra and move up into business
I’d beg to differ… The majority of people will never fly in business, so why should they have to have ‘crap’ food and service? The chances are he still payed a fair amount for his ticket (at least a few hundred pounds) and so should be entitled to a decent meal – they don’t cost much to prepare!
But then again, we have to take his word for it – he maybe young, so I guess he probably lying! :rolleyes:
EDIT: Here’s another airline complaint letter – I’m sure some of you have read it before. (Seat 29E)
http://msgboard.snopes.com/travel/graphics/seat29e.pdf
By: TwinAisle - 28th January 2009 at 05:09
He would have done well to remember that “Richard” is not the correct form of address for the gentleman, neither is “Mr Branson”…
I wonder if Sir Richard replied?
Being honest, that meal looked exactly like the meal I had on Kingfisher. It was actually very good, proper Indian food looks and tastes nothing like the usual UK takeaway facsimile. I do find it hard to believe that the aircraft did not carry a choice of food, this meal looks like the Asian vegetarian meal.
TA
By: cloud_9 - 27th January 2009 at 23:50
Wouldn’t mind £10 for every time he used the name Richard :rolleyes:
The cheque for £120 is in the post for you deano….not!:D:p:diablo:
(he says Richard x12 times; 12 x £10 = £120, just for those that didnt quite work it out!)
By: steve rowell - 27th January 2009 at 23:46
What a bloody whinger…you get what you pay for…if you don’t want crap food or lousy service …pay the extra and move up into business
By: Deano - 27th January 2009 at 23:35
I don’t quite think I would go as far as describing it “The Best Complaint Letter Ever!”, good effort though! 🙂
I have to agree, it was only “ok” written at best. Wouldn’t mind £10 for every time he used the name Richard :rolleyes:
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January 27, 2009 at 4:01 pm