United Airlines contact info required

I’m afraid nobody in senior management will return your e-mails either, not least because most senior airline managers receive their e-mails via their PA’s for that very reason. All that would happen is that the PA would forward it on to the customer servcie department. I know a number of airline execs who don’t even have a visible e-mail address, their return e-mail addy’s just go straight back to their PA’s.

One exception to the rule may be Rob Fyfe of Air NZ! He regularly reads customers emails and replies to them personally.

It took American Airlines nearly three months to respond to a complaint that I sent them back at the end of 2007. Even though the outcome wasn’t quite to my satisfaction, I decided not to write back. I can understand why dealing with customer services doesn’t seem like the most appealing option!

I’m afraid nobody in senior management will return your e-mails either, not least because most senior airline managers receive their e-mails via their PA’s for that very reason. All that would happen is that the PA would forward it on to the customer servcie department. I know a number of airline execs who don’t even have a visible e-mail address, their return e-mail addy’s just go straight back to their PA’s.

I hate to state the obvious, but I need to speak with someone in upper management (fleet management). 🙂

Why do you need it?

Just because their so called “customer service” doesn’t return emails.

Why do you need it?

I would be intersted as well…