Having booked for 2 pax BHD-EDI for 6th July, returning 9th July, way back in Feb, and said pax (wife’s relatives from Illinois) are now unable to fly to the UK on Saturday coming because of a hospital admission for one of them last weekend 🙁 , I phoned the flybe customer service folk this morning hoping for a refund on a non-refundable fare.
Congratulations to flybe for their concern, consideration and assistance. They couldn’t refund the fare portion of the total cost, but did refund the tax back onto my credit card (which came to just over half of the total cost). No problems. Good to see that there’s still some common sense around. This was a genuine reason for not using the booking, and one which has caused great disappointment all round. Thankfully flybe didn’t add to the overall problem, and the ex-travellers will be able to claim the rest back from their holiday insurance.
In these days of internet bookings, and a real lack of anyone to talk to or who can make decisions, this was a first class piece of service, all done and dusted in about five minutes.
Top marks to flybe for the no hassle resolution of the issue. 🙂
By: Ja Worsley - 22nd June 2004 at 22:25
That beats anything in Australia, way to go!
By: Duesseldwarf - 22nd June 2004 at 22:07
Airlines are more or less obliged to refund taxes for unflown sectors as they are not payable by the airline to the bodies that they collect them for (govt, airport etc), unless the passenger actually travels. However, guess what? Allegedly, Ryanair’s way round this is that although they do refund the taxes on bookings, they also charge a service fee for making the refund that is equivalent to the total tax amount on the booking. Therefore, the refund owed to the passenger and the service fee that Ryanair charge the passenger for making the refund, completely cancel each other out and Ryanair keep all your money! Great, isn’t it? :rolleyes:
I wouldn’t expect Ryanair to refund anything under any circumstance other than the flight actually being cancelled by them.
By: SHAMROCK321 - 22nd June 2004 at 21:59
Thelly never make money that way.Dont pay back the money and charge them more for cancelling.MY Im beginning t soung like Mr.O’Leary.LOL
By: Dee747 - 22nd June 2004 at 14:26
Regretfully I’ll not be there myself – the trip was only for the US visitors. His family were from somewhere around Edinburgh many many generations ago. We had them booked into our fave B&B on the Queensferry Road and all. Still, maybe they’ll make it later during the summer, and who knows – the good lady and I may even join them. We were at Ingliston just before Easter (staying at the Caravan Club site for a week beside Lauriston Farm), but as I didn’t have the laptop with me I wasn’t able to contact anyone at the time for a meet. Sorry.
Cheers and happy spotting. 🙂
By: Bmused55 - 22nd June 2004 at 14:17
Great news! Pity about the circumstances leading to it. I do hope all is well with the family member.
On the brighter side, what time are you flying into EDI? Up for a meet? Do you have time to hang around with a 757 crazy, Pro-Edi nutter like me?
As it appears to be a tuesday, I can’t meet until after 5pm,…. work :(. But as its summer, the light doesn’t fade till well after 10pm.
By: Mark L - 22nd June 2004 at 13:25
Yeah well done FlyBe, although when a flight of mine was cancelled they took the line that most people take now “Sorry, its completely unrefundable”.
I suppose its just the person you get to talk to and the mood that person is in at that time.
By: gpb_croppers63 - 22nd June 2004 at 13:20
All I can say is well done Flybe. Nice to see some good customer service and a bit of common sense from a Low Cost airline.
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June 22, 2004 at 1:18 pm