Whats happening to Alitalia?

Flying AZ was always a bit like flying in a state owned airline. You always felt like you should be happy to get a ticket and not them being happy that you bought one.

Customer satisfaction must become a term known to the staff.

Flying AZ was always a bit like flying in a state owned airline. You always felt like you should be happy to get a ticket and not them being happy that you bought one.

Customer satisfaction must become a term known to the staff.

You have a point about catering. I haven’t had a problem with the quality of food, but a few years back they changed there catering equipment. Not only did it cost a fortune but it was also rubbish quality. Can remember glasses going through the washer and coming out the other side minus the stems?? Also a bad move replacing the B747 with the MD-11. AZ had good cargo loads going into Africa and then suddenly the MD-11 screwed that up. Tried increasing number of flights, but PAX figures didn’t warrant this. What a disaster! AZ had some lovely cabin crew, but what an attitude??????? Cabin crew could certainly do with some training in customer relations. Still like there colour scheme though, and I for one would miss them…….

You have a point about catering. I haven’t had a problem with the quality of food, but a few years back they changed there catering equipment. Not only did it cost a fortune but it was also rubbish quality. Can remember glasses going through the washer and coming out the other side minus the stems?? Also a bad move replacing the B747 with the MD-11. AZ had good cargo loads going into Africa and then suddenly the MD-11 screwed that up. Tried increasing number of flights, but PAX figures didn’t warrant this. What a disaster! AZ had some lovely cabin crew, but what an attitude??????? Cabin crew could certainly do with some training in customer relations. Still like there colour scheme though, and I for one would miss them…….

I think it has to be knocked down an restarted but this is severley restricted because of all the staff.Its business but lifes have to be thought of.Alitalia want to shed 6000 jobs.If the staff were probably utilised they wouldnt even have 6000 staff.

I think it has to be knocked down an restarted but this is severley restricted because of all the staff.Its business but lifes have to be thought of.Alitalia want to shed 6000 jobs.If the staff were probably utilised they wouldnt even have 6000 staff.

Interflug nobody mention Ryanair.if Alitalia wants to survive catering must go for a while at least and becoming more punctual wouldnt hurt.When i look at a arrivals board Az and ib stand out as having bad punctuality and LH and Sk have excellent punctuality.Why are AZ always late.I saw their DUB-MXp flight departing today at 4 on the way home.It should have left a while before that.
I have an Italian freined and he says thats why he avoids Alitalia.

I don’t think that catering is the point. My wife is Italian-Australian and her parents, grandparents etc are all Italian immigrants. Their POV is that Alitalia got really low loads on Oz flights because of their really poor levels of service. And remember that Australia is home to perhaps the 3rd highest number of Italians in the world, after Italy itself and the USA!

After a horrible FCO-MIL experience 2 years ago I see their point: cabin crew were VERY rude to the extent of me wishing for AZ to go bankrupt!

Interflug nobody mention Ryanair.if Alitalia wants to survive catering must go for a while at least and becoming more punctual wouldnt hurt.When i look at a arrivals board Az and ib stand out as having bad punctuality and LH and Sk have excellent punctuality.Why are AZ always late.I saw their DUB-MXp flight departing today at 4 on the way home.It should have left a while before that.
I have an Italian freined and he says thats why he avoids Alitalia.

I don’t think that catering is the point. My wife is Italian-Australian and her parents, grandparents etc are all Italian immigrants. Their POV is that Alitalia got really low loads on Oz flights because of their really poor levels of service. And remember that Australia is home to perhaps the 3rd highest number of Italians in the world, after Italy itself and the USA!

After a horrible FCO-MIL experience 2 years ago I see their point: cabin crew were VERY rude to the extent of me wishing for AZ to go bankrupt!

I’d agree with that Matthew. It won’t be an easy task. They seem more of a basket case than Olympic was, although many of the problems appear to be similar.

I’d agree with that Matthew. It won’t be an easy task. They seem more of a basket case than Olympic was, although many of the problems appear to be similar.

I never mentioned Ryanair…..But I DID mention catering in front of danairboy
Sorry GA!!

I never mentioned Ryanair…..But I DID mention catering in front of danairboy
Sorry GA!!

Oh God!!!!!

All right – who mentioned catering near danairboy? 😮

Come on now, own up!!! 😡

Oh God!!!!!

All right – who mentioned catering near danairboy? 😮

Come on now, own up!!! 😡

Why mus catering go? The other point is valid.

Why mus catering go? The other point is valid.

Interflug nobody mention Ryanair.if Alitalia wants to survive catering must go for a while at least and becoming more punctual wouldnt hurt.When i look at a arrivals board Az and ib stand out as having bad punctuality and LH and Sk have excellent punctuality.Why are AZ always late.I saw their DUB-MXp flight departing today at 4 on the way home.It should have left a while before that.
I have an Italian freined and he says thats why he avoids Alitalia.

Interflug nobody mention Ryanair.if Alitalia wants to survive catering must go for a while at least and becoming more punctual wouldnt hurt.When i look at a arrivals board Az and ib stand out as having bad punctuality and LH and Sk have excellent punctuality.Why are AZ always late.I saw their DUB-MXp flight departing today at 4 on the way home.It should have left a while before that.
I have an Italian freined and he says thats why he avoids Alitalia.

Hand over the managing of AZ to BA………….Problem solved…No need to do away with inflight catering, reclining seats, window blinds, toilet seats etc etc………….

Hand over the managing of AZ to BA………….Problem solved…No need to do away with inflight catering, reclining seats, window blinds, toilet seats etc etc………….