This off Logitech website. Give it a try and let me know. I have a Logitech extreme 3d pro and it’s good. However before I had a Saitek Evo which would
not hold calibration. I think it’s the luck of the draw.
Troubleshooting: Identifying USB detection issues with PC Gaming Devices.
Detailed Description
This document covers initial USB testing and troubleshooting of Logitech game devices on the Windows (98/ME/2000/XP and Vista) platforms.
Answer
This article applies to the following Logitech Devices:
All Logitech USB Gaming Devices
This article applies to the following Platforms:
Windows 98/ME
Windows 2000
Windows XP
Windows Vista
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If you are experiencing hardware issues with your gaming device, you will need to isolate the cause of the issue. This article will assist you in identifying common hardware issues in the Windows enviroment that often consist of:
Power issues
Connection issues and
Windows Device Manager issues
Control Panel Issues
Please perform the following troubleshooting steps in the given order to ensure thourough troubleshooting:
Power (Cordless or force feedback devices only)
For cordless or force feedback devices, additional power is always required. This is an ideal first step to check. For cordless devices:
Replace the batteries with a fresh set.
For Force Feedback devices, verify the power supply is working properly and the device is being powered:
Ensure the adapter is plugged into an active wall socket.
Check the power connection from the AC adapter to the Logitech device is secure.
If the device is not getting power:
Unplug the AC adapter and visually inspect the cable for any damage.
Plug the AC adapter into a different wall socket.
NOTE: Logitech game devices that use an external AC adapter will not “Power on” until detected by a computer, so please continue to the following step after verifying the power situation.
PC Connection
After verifying the state of the power, it’s important to check the connections to the PC.
Unplug the USB cable and check for any breaks or kinks in the cable.
Reconnect the USB cable into a different USB port (if possible). If it is a force feedback unit, the device should either light up or perform a self-caibration routine. All USB devices should also now begin a enumeration process with your Windows PC. Look for popup windows detailing the device install process.
Cordless devices should be reconnected with their wireless reciever at this point. Please use the instructions in Knowledge Base article 873 for help with reconnecting your device.
Device Manager
The Device Manager is a component of the Windows operating system that allows a user to observe all of the active/enabled devices currently plugged into a particular PC. The device manager can be access on most versions of Windows using the following steps:
Windows 98/Me:
Right-click My Computer then select Properties
Select the Device Manager tab
Windows 2000/XP:
Right-click My Computer then select Properties
Select the Hardware tab
Click the Device Manager button
Windows Vista
Click the Start Menu
In the “Search” box type: Dev (DO NOT HIT ENTER!)
Wait for the list to generate and click on Device Manager.
Logitech game devices should be registered under “Human Interface Devices”. Depending on whether or not you have the Logitech Gaming Software installed or not, the devices will either show up as “HID-compliant gaming device”(no software) or “Logitech [Product name]”(LGS installed).
If you do not see either of these listed under Human Interface Devices, it would be advisable to try the device on a different PC and/or contact your Logitech Customer Support team as outlined in Knowledege Base article 53.
Control Panel
If the devices are listed in Device Manager you should then test the functionality of this device within Windows Game Controllers Control Panel.
Windows XP and in earlier versions of Windows:
Click the Start Menu and select Run
Type joy.cpl in the Run text field
Click OK.
Windows will open a dialog box with a list of detected gaming devices.
Select the Logitech gaming device and click the Properties button.
In the default tab you should be able to press buttons and see onscreen responses. Button presses on vibration devices will also cause the unit to shake and will cause force feedback devices to simulate an effect. You should also be able to verify movement of the analog inputs in this panel.
Windows Vista
Click the Start Menu
In the Start Search box, type joy.cpl
Click ENTER.
Windows will open a dialog box with a list of detected gaming devices.
Select the Logitech gaming device and click the Properties button.
In the default tab you should be able to press buttons and see onscreen responses. Button presses on vibration devices will also cause the unit to shake and will cause force feedback devices to simulate an effect. You should also be able to verify movement of the analog inputs in this panel.
If you have a cordless device and If you are not receiving a response in the Control Panel for your cordless device, attempt to reconnect the device again as per Knowledge Base article 873.
If reconnnecting the device does not work or you are not receiving any response in the Control Panel for a corded Logitech gaming product, please contact Logitech Customer Support as outlined in Knowledge Base article 53.
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