Sounds to me like the lady at the check-in lounge upset you enough to put you into a negative frame of mind for the rest of the flight.
You are forgetting the check in lady, she came before the lounge. 😮
We are flying Qatar Airways to Cape Town in February so I will let you know how they compare to Virgin. Of the airlines I have flown long haul BC I rate,again, my opinion folks.
1.Singapore
2.Delta
3.BA
4.American
5.Virgin.
Just out of interest, we have used Thomas Cook Airlines twice this year and paid an extra £30 for legroom. Crew were consistantly good on all flights, clean aircraft, on time and very acceptable meals for the price. Good for sub 4 hour flights as far as me and Mrs. C are concerned.