In response to cloud9
This is another snippet taken from BA’s intranet site.
“BA gives detailed responses to C4 documentary
British Airways has criticised producers of a Channel 4 programme ahead of an hour-long Dispatches programme that will be broadcast at 8pm on Monday.
BA has not seen the content but the trailers suggest that it will be highly critical of the airline.
BAâs press office has provided detailed and robust answers to a wide range of allegations spanning five years, including baggage, the opening of Terminal 5 and price-fixing.
Head of corporate communications Julia Simpson said the production company had undermined the hard work of staff across the airline.
âDispatches came to us in late September with some general allegations and then again last week with more specific points,â she said.
âIt was clear that the show would be negative and the bulk of it had been filmed in the past few months without our knowledge.
âThere is no doubt itâs been a tough time for BA. But when weâve got it wrong weâve said sorry and worked hard to put it right.
âIt is disappointing that Channel 4 does not recognise that BA is one of the worldâs great airlines. We are proud to fly the flag and look after more than 30 million customers a year. And it is disappointing that it wants to undermine the hard work of everyone across the airline this summer in getting Terminal 5 working so well.
âWe have given very detailed answers to all the points raised and will continue to put pressure on Channel 4 to give our arguments air-time.â
As you can read my company was NOT given access to the program before it was aired therefore how can you defend yourself when you do not know completely what you are being accused of!!!
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