What would you call an “extraordinary circumstance”?? A valve that NEVER fails, failing is pretty extraordinary to me.

Rgds Cking

How many working parts are there in an operational commercial aircraft? Thousands? Hundreds of thousands? You could argue that the part was due to fail as it had never been replaced for a considerable amount of time. An extraordinary circumstance is defined as something totally out of the airlines control such as the weather, a strike or a terrorist attack.

I came across another would be claimant who wanted compensation after his plane had to turn around after somebody had DIED mid flight. Now that was definitely an extraordinary circumstance.

Could you give me the link to these technical forums. I am interested.

Rgds Cking

I have looked again and I stand corrected. One of the members wrote this:

Yes, the HP valve supplies the pneumatic system which includes aircraft pressurization, air conditioning, wing and engine cowl anti-icing, etc. Depending upon what was wrong, it could have affected aircraft operation in a couple of ways. It may have limited the aircraft to operating at or below 35,000 ft. alt. And, or, the aircraft may have been limited to not being operated in known icing conditions. It could be that known icing conditions existed, causing the delay, which after conditions changed the aircraft was able to depart, un repaired (discrepant system Deferred).

Although if it is responsible for supplying the A/C why could it not affect the operation of it?

Tommy Cooks would have dispatched the aircraft in the correct manner. They have very high technical standards. Rgds Cking

But sadly very low customer service standards.

Tell that to the other 200 odd people almost fainting on the way home.

Good for you if you enjoyed your delay.

I didn’t enjoy sitting at a very hot, crowded, expensive and uncomfortable airport for over 7 hours with an ill crying pregnant girlfriend and the TC reps were next to useless.

4* hotel for dinner? Lucky you. We had a lukewarm chicken wrap that we believe gave us food poisioning the next day. They wouldn’t even give us free bottled water. It was a can of coke or nothing!

My case does not hinge on a single misplaced word. I am entitled to compensation under the European law and I intend to get it. My holiday in general was awful and these holiday companies do not give a toss about you as soon as they have parted you with your money and it’s time to readdress the balance.

If they had treated me as an individual instead of a statistic when I originally complained and even offered me a token amount of compensation I would be happy. But all I got was a standard template rejection letter.

It’s not about making a fast buck and if everyone stood up to these airlines then it can only improve delay times and conditions in my opinion.

It’s people like you who are happy to do nothing that makes me laugh. If you were happy being delayed then great, I’m pleased for you. But having a go at me for trying to claim for something that’s well within my rights to do says to me that all those delays you encountered have left you with a little too much pent up anger and frustration!

Thank you. If safety was an issue then that would be fine but the airline in question seem to be blanket banning compensation where it should be paid so I think I will let a court decide as they made up a valve that doesn’t exist (or got the name of it wrong).
I’m pretty sure they flew with it unrepaired as the plane was so hot on the way home everyone felt faint and were complaining. I take it this valve has something to to with the A/C? So instead of cancelling the flight after they failed to repair it it was more likely the crew ran out of hours and had to wait for a changeover. I’m waiting for the information regarding the flight from the CAA.