Well, there goes another 500 jobs in six months time. How far will this go? Possible emails in a few years ‘Following our amazing success with BA.com and other technology we no longer require staff and so we’ve introduced the fly the aircraft yourself for your added convenience’ or ‘earn an extra 500 miles if you sell duty free goods to your fellow passengers’.
i personally think there customer service will go down as well as the above
peter
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