Thanks for your comments everyone.
I have been back on the phone this afternoon, and Mark – they told me the same thing, that the are “loads” of empty seats on the PHL-LHR flight. Though only last Firday was i was told by 2 members of staff that there wasn’t any at all until the 1st November!
I have actually booked a hotel off my own back over the weekend to cover me for the 2 extra days i’m there, which set me back a further £159. The airline has also refused to send me written confirmation of the flight changes.
I just hope the flights are better than the service on the ground. I will be persuing this further thats for sure.
I put forward the option of maybe flying back into another UK airport with them and perhaps doing a connecting flight with a partner airline, or even using UA instead… “No we don’t do that unless we cannot operate the flight on the day and we will then find an alternate routing for you” was the answer I got on that front.
They have given me the customer relations email address for any complaints, and their phone number also, which happens to be a US number…. so MORE exspense!!! Grr.
Will let you know how I get on.
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