An update for you: It’s just been reported on BBC London News that they have been forced to back down on their policy and change it as well as to apologise

That’s ridiculous! Why should the airline have to change its policy…? Yes an apology would be nice for the inconvience that was caused, but the question I would like to ask is why did Mrs Hurst’ say that they didn’t require any assistance…?

It is a shame that we don’t ahve access to any transcripts of the conversation held between Ryanair and Mrs H, as I am sure we would be in a better position to comment.

But I am with Ryanair on this one…all the way!

I am sure that there are some rules in existance somewhere that dictate how many people with special needs a certain aircraft can hold, and if there isn’t, then perhaps some clever chappy should come up with some so that this kind of situation does not happen again…