No i wouldnt describe that to be a long time at an airport the size of Dublin.
Id say a ridiculous amount of time for the offload of a domestic or inter-eurpean flight is from 45mins to an hour to offload 160-200 bags. Anything under that i wouldnt complain. If i was on a short domestic flight of half an hour forty mins and have to wait the same time for my bags yes id be peeved.
Delivery times to the reclaim area can be a bit hit and miss depending on many factors. Many passengers who complain often dont understand the logistics of it all. Yes more men could be thrown at the offload but would that be financially feasible to the handling company to have an excess of staff to offload bags when the airlines pay the bear minimum these days for this service.
Generally pax dont notice how long in takes for their bags. Once they have cleared immigration, done the standard run to the toilet, rang family/friends to say they’ve arrived time suitably passes until the first bag arrives on the belt and then spend the next period of time bag spotting and such dont really notice what times past.
17 and 25mins isnt really long enough to justify finding someone and complaining to them. By the time they’ve done all that they’ll find they’re luggage has already arrived and been going round the belt for a few mins whilst they’ve been complaining. Id be pleased if it took that long.
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