LindylouThomson Airways would like to Announce that we have taken the decision to cancel all flights to and from Tunisia until Wednesday February 16th which may be extended due to the civil unrest in the country. Thomson and First Choice are also allowing customers travelling up to and including 27 February, to amend their holiday for free. Customers due to travel to Tunisia on these dates are being offered alternative travel options and should contact the helpline on 0800 009 3834. The opening times are Monday – Friday 0900 -2000, Saturday 0900 – 1800 and Sunday 1000 – 1600.
Lynda
Thomson Airways
LindylouPolitical Situation – Tunisia Update – 16 January – 1000
Thomson and First Choice can confirm that they have successfully repatriated the vast majority of customers in the past 24 hours.
All customers travelling on a Thomson Airways flight-only booking in the next 7 days who are still in Tunisia are advised to contact in the first instance our Resort Office on 0021 6732 42244 or if not our 24-hour holiday line 0044 2476 282228 immediately.
For any flight only customers left in the country, we have made arrangements for these individuals to be repatriated on Sunday 16 January on MON8471 departing Monastir Airport at 1300 local time. Customers should arrive at the airport 2 hours prior to this departure time.
Under no circumstances should customers currently in Tunisia break the curfew that the Government has put in place to go to the airport.
UK flight cancellations to Tunisia
All Thomson Airways flights to Tunisia which were scheduled to depart from the UK on Sunday 16 January and Wednesday 19 January 2011 have been cancelled. A dedicated helpline for customers due to travel on these dates has been set up and customers will be offered alternative travel options to consider. The helpline number is 0800 009 3834 and the opening times are Sunday 16 January 1000-1700.
The flight cancellations are as follows:
Sunday 16 January departures:
* TOM366 – Glasgow to Monastir – departing at 0600 – CANCELLED
* TOM538 – East Midlands to Monastir – departing at 0630 – CANCELLED
* TOM682 – Manchester to Monastir – departing at 1555 – CANCELLED
* TOM522 – London Gatwick to Monastir – departing at 1555 – CANCELLED
Wednesday 19 January departures:
* TOM438 – Manchester to Monastir – departing at 0630 – CANCELLED
* TOM580 – London Gatwick to Monastir – departing at 0700 – CANCELLED
* TOM474 – Birmingham to Monastir – departing at 1555 – CANCELLED
Customers due to travel to Tunisia beyond Wednesday 19 January 2011 are advised to continue to check this website for latest information. At present, no decision has been taken to cancel these flights and therefore normal booking conditions apply.
Other changes to the flying programme Saturday 15 January 2011
Unfortunately as a result of the steps required to bring our customers back to the UK from Tunisia, there will inevitably be some disruption to the Thomson Airways flying programme to other destinations, as well as inbound flights back into the UK. Changes to our flying schedule are given below and customers due to travel on these flights are recommended to check in two hours prior to the revised times as shown below:
* TOM2690 – Manchester to Tenerife South – previously 1420 – now 1315 on 16 January
* TOM2691 – Tenerife South to Manchester – previously 1950 – now 1845 on 16 January
* TOM7675 – Las Palmas to East Midlands – previously 2050 – now 1220 on 16 January
* TOM1601 – Las Palmas to Glasgow – previously 2025 – now 1340 on 16 January
*
All other customers who are due to fly on a Thomson Airways flight should travel to their airport as normal. Customers who need further information can contact our customer delay line on 02476 282501 or alternatively text 82345. SMS to 82345 costs 50p plus your network rate.
LindylouThank you Deano, Nice to see Appreciation,
We are confident that We have everything in place to bring the vast majority of customers back safely within the next 24 hours, and greet them when they return to the UK.
In circumstances such as this, Thomson and First Choice always trust and honour the advice it is given by the Foreign and Commonwealth Office (FCO). Given the latest advice from the FCO the following measures have been put in place:
Repatriation flights from Tunisia
Thomson Airways is operating the following flights today, Saturday 15 January 2011 in order to repatriate customers from Tunisia to the UK. The estimated departure times from Monastir and arrival times in the UK are detailed below:
* TOM 959 – Depart Monastir 1230 – Arrive Glasgow 1510
* TOM 937 – Depart Monastir 1150 – Arrive Birmingham 1420
* TOM 965 – Depart Monastir 10 40 – Arrive Manchester 1305
* TOM 918 – Depart Monastir 11 50 – Arrive Manchester 1420
* TOM 902 – Depart Monastir 1100 – Arrive Gatwick 1310
* TOM 943 – Depart Monastir 1805 – Arrive Manchester 2030
* TOM 924 – Depart Monastir 2010 – Arrive East Midlands 2220
Please note, all departure and arrival schedules are given in local time.
Transfers to Monastir airport are being organised by our resort team for customers who are travelling on a package holidays. All customers travelling on a Thomson Airways flight-only booking are advised to make their own way to Monastir airport as soon as possible on Saturday.
Under no circumstances should customers currently in Tunisia break the curfew that the Government has put in place to go to the airport. All Thomson Airways flights will depart outside of the curfew hours.
Customers on the above flights may be required to fly back to the UK to an alternative airport to their departure. In these circumstances, we will provide transportation to their original airport of departure at no cost to the customer.
UK flight cancellations to Tunisia
All Thomson Airways flights to Tunisia which were scheduled to depart from the UK on Sunday 16 January and Wednesday 19 January 2011 will be cancelled. A dedicated helpline for customers due to travel on these dates has been set up and customers will be offered alternative travel options to consider. The helpline number is 0800 009 3834 and the opening times are Saturday 15 January 0900-1800 and Sunday 16 January 1000-1700.
The flight cancellations are as follows:
Sunday 16 January departures:
* TOM366 – Glasgow to Monastir – departing at 0600 – CANCELLED
* TOM682 – Manchester to Monastir – departing at 1555 – CANCELLED
* TOM538 – East Midlands to Monastir – departing at 0630 – CANCELLED
* TOM522 – London Gatwick to Monastir – departing at 1555 – CANCELLED
Wednesday 19 January departures:
* TOM438 – Manchester to Monastir – departing at 0630 – CANCELLED
* TOM580 – London Gatwick to Monastir – departing at 0700 – CANCELLED
* TOM474 – Birmingham to Monastir – departing at 1555 – CANCELLED
Customers due to travel to Tunisia beyond Wednesday 19 January 2011 are advised to continue to check this website for latest information. At present, no decision has been taken to cancel these flights and therefore normal booking conditions apply.
Other changes to the flying programme Saturday 15 January 2011
Unfortunately as a result of the steps required to bring our customers back to the UK from Tunisia, there will inevitably be some disruption to the Thomson Airways flying programme to other destinations, as well as inbound flights back into the UK. Changes to our flying schedule given below and customers due to travel on these flights are recommended to check in two hours prior to the revised times as shown below:
* TOM4612 – London Gatwick to Geneva – previously 0900 – now 1410
* TOM4613 – Geneva to London Gatwick – previously 1200 – now 1655
* TOM2634 – Manchester to Geneva – previously 0655 – now 1450
* TOM2635 – Geneva to Manchester – previously 1020 – now 1755
* TOM1624 – Glasgow to Geneva – previously 0720 – now 1610
* TOM1625 – Geneva to Glasgow – previously 1055 – now 1930
* TOM7608 – Birmingham to Salzburg – previously 0835 – now 1520
* TOM7609 – Salzburg to Birmingham – previously 1155 – now 1830
* TOM2676 – Manchester to Las Palmas – previously departing 1355 – now 1945
* TOM4648 – London Gatwick to Tenerife South – previously 1510 – now 1945
* TOM2690 – Manchester to Tenerife South – previously 1420 – now 2130
* TOM2620 – Manchester to Alicante – previously 0605 – now 2125
* TOM7674 – East Midlands to Las Palmas – previously 1525 – now 0700 on 16 January
* TOM1600 – Glasgow to Las Palmas – previously 1440 – now 0800 on 16 January
* TOM2677 – Las Palmas to Manchester previously 1925 – now 0310 on 16 January
* TOM4649 – Tenerife South to London Gatwick previously 2030 – now 0105 on 16 January
* TOM7605 – Alicante to Birmingham previously 2000 – now 0055 on 16 January
* TOM2691 – Tenerife South to Manchester previously 1950 – now 0350 on 16 January
* TOM2621 – Alicante to Manchester previously 1100 – now 0040 on 16 January
* TOM7675 – Las Palmas to East Midlands previously 2050 – now 1220 on 16 January
* TOM1601 – Las Palmas to Glasgow previously 2025 – now 1340 on 16 January
* TOM7604 – Birmingham to Alicante – previously 1525 – this will now depart from East Midlands airport at 2010. Please check in at Birmingham airport two hours prior to departure. Customers will then be coached to East Midlands.
All other customers who are due to fly on a Thomson Airways flight should travel to their airport as normal. Customers who need further information can contact our customer delay line on 02476 282501 or alternatively text 82345. SMS to 82345 costs 50p plus your network rate.
Lets try not to Question Telephone charges and Let us focus on the more Important Job at Hand.
Many Thanks
Lynda
Thomson Airways
LindylouI’m sorry Paul i can Not confirm that at present, However i do have More flight information at hand.
TOM9009 will depart 1800 (local time) from Monastir to Manchester, bringing those customers that wish to return, back to the UK. Ongoing transport will be provided for customers who departed from alternative airports. At this time, there are only a minimal number of customers wanting to return on this flight.
TOM366 – Glasgow to Monastir – departing on 16 January at 0600 – CANCELLED
TOM682 – Manchester to Monastir – departing on 16 January at 1555 – CANCELLED
TOM538 – East Midlands to Monastir – departing on 16 January at 0630 – CANCELLED
TOM522 – London Gatwick to Monastir – departing on 16 January at 1555 – CANCELLED
For More information on Airport Related News, I would Advise to check Monastir International Airport Website – http://www.habibbourguibaairport.com
A dedicated helpline for customers due to travel Sunday 16 January has been set up immediately and is open now until 2000 hours today (14 January), Saturday 15 January 0900-1800 and Sunday 1000-1700. Customers should call 0800 009 3834 to speak to an advisor.
Customers due to travel home from Tunisia on the inbound flights on Sunday ( as per above mention flights) will operate to their original itinerary.
Those departing after 16 January, no decisions have yet been made and currently normal booking conditions apply. Customers due to travel at a later date should visit Thomson and First Choice websites for up-to-date information on the situation.
Lynda
Thomson Airways
Contact us on 0871 231 4691
Calls cost 10p per minute plus network extras
LindylouEvening all, not quite a trip report hence posted here but a quick insight into my recent Thomson Airways flight:
Date was Dec 4th 2010 and we were flying from Manchester out to Bridgetown Barbados to join P&O MS Ventura for a 15 day cruise round the Caribbean. No choice in airline so to speak but 1x Thomas Cook and the other Thomson, we were on the Thomson flight.
At check in had 3 bags to go in the hold, bags over weight by 3kgs, told to pay £140, had a heated discussion with this pleasant girl at check in, she then snarled at me and told me if I don’t pay then leave the bag here, nice girl!, I was then was told as a special will charge you £70. We were then sent to a stall to pay and other people on our flight were over by 20kgs and were told £340 and then reduced to £70, what a con, mail sent to Thomson regarding this money making scam.
Fligth delayed 4 hours due to??? Well nobody told us why, great start. Finally on-board G-PLJO ex First Choice 767-300 non WL, plane quite roomy but shoddy inside, dirty, broken seats, and seat trays and the food was nasty don’t think one person in our vicinity ate anything, and to cap it off IFE was broke, told to amuse yourself oh and the flight time was 10 hours, boy was this going to be fun. One passenger asked which museum they got the plane from which was quite amusing
Hardly any word from up front, crew were miserable and sorry to say scruffy looking, P&O state complementary drink on the flight “Thomson say not” 2 drinks only. Was a sure relief when the Dunlop’s hit the deck in Bridgetown.
Return same plane same faults, only plus side was 8 hours on the way back to blighty.All in all Thomson did not impress and a far cry from their origins did the same trip last year but with Thomas cook A330, 100% better airline all round.
Regards
Dear Sir, Im sorry you did not find your experience with us Enjoyable or Helpful Please let me explain a few thing’s for if ever you plan to travel with us Again or for any other member reading this.
Each customer is entitled to a check-in allowance of up to 20kg baggage and a maximum 5kg for hand baggage (max. dimensions: 55cm x 40cm x 20cm).
No single item of baggage may exceed 23kg. Customers who have pre-paid for an additional check-in allowance which places them over the 23kg limit must check in an additional bag.
Baggage allowances can be pooled across a party, but no baggage may exceed 23kg.
Other bags such as handbags, laptop bags or laptop computers must be carried within the single item of cabin baggage. We recommend that video cameras, mobile telephones and other valuable items should be carried as hand luggage.
An additional 5kg per person can be purchased at the time of booking for an extra charge of £10 for short/mid haul and £20 for long haul. This must be booked for the whole party travelling.
Premier & Premium Upgrade luggage allowance
Each customer is entitled to check-in allowance of 20kg and a maximum 7kg for hand baggage (max. dimensions: 55cm x 40cm x 20cm).
This is only applicable to Premier and Premium upgrade customers.
Infants
Infants under the age of 2 now have an individual luggage allowance of 10kg. Folding pushchairs and wheelchairs do not count as part of your baggage allowance, however you will not be charged to carry them when travelling on our in-house airline. Some flights shown are not operated by our in-house airline. The maximum weight for checked baggage on these flights may be limited to 15kg with no additional allowance for infants. The weight allowed for all flights will be shown on your tickets.
I wish you success with your Reply from P&O Cruises. Again if you would Like to discuss this Matter further then please Don’t Hesitate to Contact us or Pop into your Local First Choice / Thomson Airways Travel Agents. 0871 231 4691(Calls cost 10p per minute plus network extras)
Happy New Year From Thomson Airways
Lynda
LindylouDear Andy,
Many Thank’s for your Enquiry.
Thomson Airways operates two different configurations of the Boeing 767-300ER.
1 – configured 2-4-2 in economy and carries 283 passengers; 252 in Standard Class and 31 in Premium Class.
2 – economy seating is in a spacious 2-3-2 layout. Another version seats 283 in more high density seating.
I hope this Helps you.
Regards,
Lynda
LindylouNice Photo’s.
Papa Uniform (oopu) used to be Alpha Uniform (ooau) Before Joining the Thomson Legacy.
Godbless
Lynda
LindylouGood Photos Here sir.
Bravo Echo sure does look good in our Thomson Airways Scheme.
Godbless
Lynda
LindylouGreat to see two of Our Aircraft in this Post.
Very Good Picture’s.
We are Glad to Serve Norwich International Airport and hope to see alot more of our Fleet on this Forum soon.
Godbless
Lynda
LindylouVolcanic Ash update
Following the continued eruption of the volcano in Iceland, the ash cloud has now entered UK airspace. As a result, Thomson Airways is likely to experience some disruption to its flying programme today.
We are currently working with the relevant authorities who have advised us that in addition to Belfast which closed earlier this morning, at 13:00 today, Manchester, Doncaster and East Midlands airports are also likely to close.
Customers, whose flights are due to depart on Sunday 16 May, are advised to travel to the airport as planned unless the flight is listed in bold below. Here, they will either be able to check-in as per their original schedule or alternatively if the airport is closed, other arrangements will be made which may involve travelling from another UK airport.
Flights affected 16 May:
Customers due to travel on TOM 314 Belfast to Bodrum at 1520 hrs should note this flight is currently delayed and therefore should avoid travelling to the airport and await further information from our Customer Services Team.
Thomson Airways is doing its very best to ensure we get our customers away on their holidays and will continue to monitor the situation closely. Customers are advised to check here for the latest flight information before travelling to the airport.
Customers currently overseas will be contacted by their Holiday Advisors if their return flights to the UK are impacted by the closures listed above.
Please note that there is no further information currently available at this stage, but for other queries relating to your booking please contact:
Thomson and First Choice shop bookings – contact the travel agent directly.
Portland Holiday bookings – contact our agents on 0844 8710873.
Web bookings – call our dedicated customer helpline team on 0800 009 3833, which will be open daily from 09.00 – 20.00.
Lynda Smith
Thomson Airways
(Built with you in Mind)
LindylouThanks. I’m due to fly today so I will speak to the reps at the airport. Keep up the good work, it is appreciated.
Best wishes,
Lindy Loo
Excellent, Glad to hear it.
On behalf of Thomson Airways Id like to thank you for Allowing me to Post updates During the volcanic Ash Disruption. At the Moment things are Running pretty Normal in Operations Now but should there be any more Problems or Important Updates Hopefully i can Come back and Update.
Again Thank you for taking the time in reading all the Updates and for Asking Questions you may Have, If you still require any Assitance please Don’t Hesitate To contact me and Hopefully i will be able to Help.
I hope to check back here Daily if possible but 2 days at the max.
Kind regard’s and Pleasant Travel’s
Lynda Smith
Thomson Airways
(Built with you in Mind!)
LindylouHi Lindy Loo,
These updates have been immensely helpful, thanks for all your efforts. I was delayed in getting from Puerto Plata to England, flight only, due to the volcanic ash and now have a flight tomorrow, God willing.
My query is regarding paying the difference in the price of the ticket. The BBC website (citing EU Regulations) states that passengers should not have to pay the difference if there rebooked flight is more expensive: http://news.bbc.co.uk/2/hi/business/8621779.stm
I have queried this with my contact at the flight provider (a call centre) and they say this only applies to scheduled flights, not charters. I am totally happy with this person’s service and believe she is following instructions, but just want to be absolutely sure that I have no way to try to recoup the extra I have paid. I will be flying back here again in a few weeks and the flights are now terrifically expensive so every little helps.I would appreciate anyone’s input on this.
Hi there No worries about the Name 🙂
I can’t really speak on Behalf of other charter airline’s However i can tell you how we operate.
We would of course offer you an alternative flight, where possible. However, if the alternative flight offer is not suitable then a full refund will be given on application, including all fees.
Please note that in the event of a cancellation resulting from a factor outside our control (i.e. bad weather) we will offer a credit towards future travel, rather than a refund.
For this Ash cloud we have Contracted a Thomson Airways Rep in Every airport where a Thomson Airways Flight was suppose to Depart to Offer Passengers that Support they need.
It is those Reps who will Then offer the Passenger the Relevant Option to them.
Our Main aim With this Crisis is to Get back Passengers as Quickly as Possible However some Passengers Choose to Leave and find other Means on there own Grounds, These Passengers will Still be Intitled to A Refund and Credit on Possible Expenses Paid. However we Will Not Refund Passengers for Ferry Costs or Hire car costs Unless Thomson Airways were Aware of the Situation Regarding that Passenger(S) Through the Available Rep.
I hope this Answers Your Question, I do Check Back Everyday and Im sorry if you have had to wait a while for a reply. I will be happy to answer any More Questions you may have if i can.
Update for Monday 26th April 2010
The following UK departure for Tuesday 27 April has been rescheduled to depart on Wednesday 28 April:
TOM116 Manchester – Maldives Will now depart at 18.10 on Wednesday 28th April
The following UK departures for Tuesday 27 April have been rescheduled to depart at a later time:
TOM122 Manchester – Puerto Plata, Dominican Republic Scheduled to depart 09.15 will now depart at 12.30
TOM074 London Gatwick – Cancun Scheduled to depart 09.15 will now depart at 10.15
TOM2216 Manchester – Alicante Scheduled to depart at 08.10 will now depart at 16.20
TOM1204 Newcastle – Alicante Scheduled to depart at 07.05 will now depart at 15.20
TOM4208 London Gatwick – Lanzarote Scheduled to depart at 10.50 will now depart at 14.55
All other UK outbound flights not listed above are scheduled to operate as planned
We are getting them Down Now 🙂
Lynda Smith
Thomson Airways
(Holidays with you in Mind)
LindylouRinse the propeller blades. Use a soft sponge to apply the soap and rinse clean. For jet engines the first set of compressor blades visible in the front of the engine should be cleaned in the same manner.
Clean the aircraft engine casing. Use kerosene and a bristle brush to remove grease and other stains from the engine.
Rinse the engine with water. Wash off any dirt particles that may have accumulated while scrubbing the engine.
Hope this Helps
Lynda Smith
Thomson Airways
(Holidays with you in Mind)
LindylouNot a Problem at All Sir, Thank you
Thomson Airways – Volcanic Ash Disruption – update 17:00, Sunday 25 April 2010
Outbound travel arrangements:
Please find below information on outbound UK cancelled and rescheduled flights for Sunday 25th April onwards:
***UPDATED – FLIGHTS DEPARTING SUNDAY 25 APRIL***
The following UK departure for Sunday, 25 April has been re-scheduled to an earlier time:
TOM620 Glasgow – Sharm El Sheikh Scheduled to depart at 15.25 will now depart at 12.55
The following UK departure for Sunday, 25 April has been re-scheduled to a later time:
TOM1732 Glasgow – Faro Scheduled to depart at 07.15 will now depart at 15.10
The following UK departure for Sunday 25 April has been rescheduled to depart on Monday 26 April:
TOM054 London Gatwick – Male, Maldives Will now depart at 19.50 on Monday 26th April
The following UK departure for Monday 26 April has been rescheduled to depart on Tuesday 27 April:
TOM040 London Gatwick – Mombasa Will now depart at 21.55 on Tuesday 27 April
The following UK departure for Monday 26 April has been rescheduled to depart at a later time:
TOM374 Birmingham – Cancun Scheduled to depart 08.30 will now depart at 10.30
The following UK departure for Tuesday 27 April has been rescheduled to depart on Wednesday 28 April:
TOM116 Manchester – Maldives Will now depart at 18.10 on Wednesday 28th April
The following UK departures for Tuesday 27 April have been rescheduled to depart at a later time:
TOM122 Manchester – Puerto Plata, Dominican Republic Scheduled to depart 09.15 will now depart at 12.30
TOM074 London Gatwick – Cancun Scheduled to depart 09.15 will now depart at 10.15
All other UK outbound flights not listed above are scheduled to operate as planned
Lynda Smith
Thomson Airways
(Holidays with you in Mind)
LindylouThomson Airways – Volcanic Ash Disruption – update 15:00, Saturday 24 April 2010
Please find below information on outbound UK cancelled and rescheduled flights for Saturday 24 April onwards:
The following UK departures for Saturday, 24 April have been rescheduled to a later time:
TOM6660 Cardiff – Palma
Scheduled to depart 15.15 will now depart at 21.15
TOM6642 Exeter – Las Palmas
Scheduled to depart 12.30 will now depart at 18.55
TOM2670 Manchester – Las Palmas
Scheduled to depart 13.55 will now depart at 22.55
TOM098 Gatwick – Sanford
Scheduled to depart 10.00 will now depart at 13.00
TOM5608 Stansted – Palma
Scheduled to depart 14.05 will now depart at 18.55
TOM7636 Birmingham – Paphos
Scheduled to depart 13.45 will now depart at 17.45
TOM4658 Gatwick – Las Palmas
Scheduled to depart 14.20 will now depart at 14.50
TOM1632 Glasgow – Palma
Scheduled to depart 14.25 will now depart at 15.50
TOM6628 Bristol – Alicante
Scheduled to depart 16.00 will now depart at 17.45
All other UK outbound flights for Saturday 24 April not listed above are scheduled to operate as planned.
***UPDATED – FLIGHTS DEPARTING SUNDAY 25 APRIL***
The following UK departure for Sunday, 25 April has been re-scheduled to an earlier time:
TOM620 Glasgow – Sharm El Sheikh
Scheduled to depart at 15.25 will now depart at 12.55
The following UK departure for Sunday, 25 April has been re-scheduled to a later time:
TOM1732 Glasgow – Faro
Scheduled to depart at 07.15 will now depart at 15.10
The following UK departure for Sunday 25 April has been rescheduled to depart on Monday 26 April:
TOM054 London Gatwick – Male, Maldives
Will now depart at 19.50 on Monday 26th April
The following UK departure for Monday 26 April has been rescheduled to depart on Tuesday 27 April:
TOM040 London Gatwick – Mombasa
Will now depart at 21.55 on Tuesday 27 April
The following UK departure for Monday 26 April has been rescheduled to depart at a later time:
TOM374 Birmingham – Cancun
Scheduled to depart 08.30 will now depart at 10.30
The following UK departure for Tuesday 27 April has been rescheduled to depart on Wednesday 28 April:
TOM116 Manchester – Maldives
Will now depart at 18.10 on Wednesday 28th April
The following UK departures for Tuesday 27 April have been rescheduled to depart at a later time:
TOM122 Manchester – Puerto Plata, Dominican Republic
Scheduled to depart 09.15 will now depart at 12.30
TOM074 London Gatwick – Cancun
Scheduled to depart 09.15 will now depart at 10.15
All other UK outbound flights not listed above are scheduled to operate as planned
Lynda Smith
Thomson Airways
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