July 4, 2013 at 9:20 am
For people who may not have heard about this. http://www.dailymail.co.uk/news/article-2353581/Sainsburys-customer-shocked-checkout-assistant-refuses-serve-mobile.html
“Jo Clarke , 26, was in the queue at her local Sainsbury’s, in Crayford, south-east London, when the checkout assistant refused to help her because she was on her phone”
Good for the checkout girl and Sainsburys ought to be seen to back her up.The customer is NOT always right in my opinion.
What do you think?
By: Lincoln 7 - 10th July 2013 at 11:56
How on earth did people manage before mobile phones ?. You can tell me by phoning my mobile, number 0771…………..:D
Jim.
Lincoln .7
By: paul178 - 10th July 2013 at 10:57
They are available, although illegal to use.
Some buildings, lecture theatres included, have cladding or a “Faraday Shield ” built into the walls and ceiling to block signals.
What really get me though, is when visitors come to your house, get a call on their mobile and expect you to be quiet.
I tell them to take the call outside. I shut and lock the door behind them so they have to ring the bell to get back in.(best when it cold and wet)
By: AlanR - 9th July 2013 at 23:24
They are available, although illegal to use.
Some buildings, lecture theatres included, have cladding or a “Faraday Shield ” built into the walls and ceiling to block signals.
What really get me though, is when visitors come to your house, get a call on their mobile and expect you to be quiet.
By: silver fox - 9th July 2013 at 22:00
it is a wonder he wasn’t done for assault.
The “lady” was threatening action on those lines, but strangely couldn’t find any witnesses to support her.
By: charliehunt - 9th July 2013 at 21:25
Wish I’d been there!;) Behaviour like that all falls under the general category of bad manners, lack of consideration for others and selfishness. Ways of life commonly practised by large numbers of today’s populace.
By: trumper - 9th July 2013 at 21:25
I guess one way is to just embarrass the caller to put the phone down.Whisper down the phone something like “are you coming back to bed darling” -now if thats hubby on the phone that may be quite an explanation LOL.
Naw -chucking the phone away that does sound better 🙂 it is a wonder he wasn’t done for assault.
By: silver fox - 9th July 2013 at 21:10
Mobile phones a bit like dogs really, mobile phone very handy and convenient piece of equipment, the problems are with the idiots allowed to have them.
Have had the pleasure of seeing the check out scenario resolved by another customer, this “lady” was being a totall a@@e waffling away on the phone and ignoring her shopping piled around, then to add insult to injury finished one call then proceeded to start dialling someone else, the guy stood behind her asked quite politely that she collect her shopping and move on before making another call, not quite sure how to spell the reply, but none of it suitable for a public forum, the guy calmy reached forward, took the phone and launched it through the door, which was fortunately open at the time.
The “lady” became somewhat abusive and threatening, then it slowly dawned on the stupid mare that everyone around had grins a mile wide and were congratulating the guy. “Lady” stalked off to a round of applause leaving shopping behind.
By: TonyT - 6th July 2013 at 18:59
I thought at one point they were developing Jammers to block the signals to mobiles in buildings… That’s what’s needed.
By: Lincoln 7 - 6th July 2013 at 14:18
It’s not us Paul, you MUST, as we keep telling you, plug your hearing aid into the Mains. Gawd, you old gits, never will keep up with modern technology :stupid:
Jim.
Lincoln .7
By: paul178 - 6th July 2013 at 09:41
SPEAK UP FOLKS I AM ON THE PHONE!
By: Lincoln 7 - 6th July 2013 at 08:13
😀 Me too.
Jim.
Lincoln .7
By: charliehunt - 6th July 2013 at 06:02
That’s the best comment so far!!;)
By: Richard gray - 6th July 2013 at 00:26
Good job it was not me operating the checkout, I would have scanned every item about three of four times,
and if she noticed what I was doing I would have said “Sorry Madam but I was so interested in your conversation that I lost track of what I was doing.” And if she didn’t then think of the profit I had clocked up. :highly_amused:
By: Der - 5th July 2013 at 09:50
Well done that woman for standing up for good manners and common decency. Sainsburys should back her publicly.
By: Lincoln 7 - 5th July 2013 at 08:47
At two of the Hospitals I attend, there was a time when the use of mobiles was banned under the guise of them interferring with hospital equipment.
A couple of weeks ago at one of them, I noticed that the ban had been lifted, and one can use them even whilst on the Ward, and in bed.
Who makes all this crap up?.
Jim.
Lincoln .7
By: charliehunt - 5th July 2013 at 08:29
I didn’t hear the interview, but clearly Sainsbury, and most other retailers will be caught between a rock and a hard place, wanting to defend their employees but terrified of offending their customers. The use in public of the mobile phone is one of the scourges of the 21st century. On the rare occasions mine rings I either ignore it – people will leave a message if it’s that important or take the call surreptitiously.
By: Arabella-Cox - 5th July 2013 at 07:37
An interesting discussion.
Firstly, according to the BBC this morning, Sainsbury’s is backing its employee in private, which is something but it should, of course, do so in public. As on here, the checkout assistant would have almost overwhelming support rather than the rude and inconsiderate b**t on the phone.
In fact, when I do my weekly shop at Waitrose Tonbridge on Saturday morning, I will make a point of asking at the Customer Services Desk if it is Waitrose policy to refuse customers service when talking on their mobiles. If it is, I will express my full support and if not, I will ask if the policy can be adopted.
On a simililar note, I saw a large notice in my optician while having my eyes tested asking people not to carry on mobile conversations while being examined. I expressed incredulity that such a notice had to be displayed but the optician said that sadly, mobile phones were a big problem.
By: Moggy C - 5th July 2013 at 07:30
From the BBC News site
However, Sainsbury’s is privately offering the worker involved its full support.
The company said in the letter setting out its policy: “It is clear this story has touched a nerve as the weight of comment shows.
That’s a bit better
Moggy
By: EGTC - 5th July 2013 at 00:17
Supermarkets have weird store policies to be honest. When I was 19 and working in stock management and administration at Safeway, most of the time I was on the shop floor and my manager told me ‘Don’t make eye contact with any customers because if you do they are more inclined to ask you for assistance’
There was me thinking we were all supposed to give good customer service.
By: Lincoln 7 - 4th July 2013 at 23:41
I wonder what the reaction would have been, if the girl on the checkout, had got HER mobile out, and held the shopper up. I bet TSWHTF. Has Sainsbury got a policy for that?. you betcha.
Jim.
Lincoln .7