Sameer.

For me it is nothing to do with either high or low level employment, or about globalisation, politics or economics. It is not about education, it is not about race it is simply this….

When I wish to speak to any organisation I may be doing business with, whether it is a simple query or to complain, I expect to be able to communicate. In my personal experience with the personnel manning call centres in India, this inevitably becomes a problem. I do not wish to spell my surname five times, it is a five letter word and as such not particularly complicated. My address requires spelling on numerous occasions, okay, the name of the street may be difficult to spell for someone who is unfamiliar. But the word Street? I have to read account numbers or card numbers several times to be sure that the operative gets it right. They often object to my request to them to read it back to me. The operator rarely has any understanding of the nature of the complaint or query and even less idea how to rectify it. The standard answer when asked if I can speak to a supervisor is that one is not available. Should I ask if I can be transferred to someone in England that facility is not available either.

As I said to a supervisor the other day, it shows the level of trust that their employer has in their work when the only way to complain is by letter and that the call centre staff have no backup or support whatsoever. I have a moderately strong black country accent, but when I speak to Geordies, Scots, Irish, Liverpudlians, cockneys or Glaswegians, I have no trouble in communicating. The problem lies not in the language itself, but in the nuances and inflections which are a part of everyday speech. That and the fact that Indian call centre staff, in my personal experience, are wholly inadequately equipped, trained or otherwise suited to deal with telephone enquiries from people who are often angry or distressed because of a postal communication received.

Regards,

kev35

Not really a great answer!! Is It Moggy? Anna :rolleyes: 😉

No, it’s not is it. But then again, gaining unauthorised access to the Moderator’s forum for the sole purpose of fuelling one’s own bitter, vindictive and personal vendettas should hardly fill the perpetrator’s with pride, should it?

I wonder who he/she/they might be?

Regards,

kev35

The Refueler may not have closed the fueling caps properly.

Jesus Sandy, you just can’t help yourself can you?

You design superb liveries but do you have to have an expert opinion on everything?

You may be right, it might be the refuellers fault, or a fault in the aircraft, or even a set of circumstances involving both, but you don’t know, do you? Yet you still pontificate as to the actual cause.

Sorry sandy, but one day your itchy typing finger will get one step too far ahead of your brain and will put you in serious trouble of the legal kind.

Just read what you wrote again….

“The refueler may not have closed the fueling caps properly.”

One day this wild speculation is going to get someone into serious trouble.

Regards,

kev35

Looks like a fantastic trip and must have been great to meet the Veterans. It’s on my list of ‘I’ll go there one day@ and I sincerely hope I manage it.

thanks for sharing the trip with us.

Regards,

kev35

1) Possibly ATC delays in Europe somewhere causing a knock-on effect?

2) Perhaps Bournemouth doesn’t operate at that late hour necessitating the diversion, again perhaps caused by ATC delays?

3) A good question. What earthly reason would Milan supporters have for meeting a flight full of Liverpool fans? Can’t have been travelling from Istanbul back home to Milan, unless they were on a circular tour of Europe?

4) Shamrock and DashQ have answered that one. However, you may be advised to sleep on the floor, it would almost certainly be more comfortable.

Regards,

kev35

Mr. Clark.

The webmaster has been emailed, approached and private messaged about many topics, no answer is ever forthcoming. Is there a webmaster? If so he is reclusive and unwilling to become involved in answering the very queries the code of conduct suggests we speak to the webmaster about. if not, someone logged in using his identity the other night….

Your suggestions are fascinating, perhaps we should follow your example to the nth degree, only allowing certain posters to keep their membership. For all it’s faults, people on these fora have done an incredible amount of good. Perhaps you are unaware of the Memorials arranged by Snapper and EN830? Or the work on second Lieutenant Wastell by Steve Young, or the work of those involved in the preservation movement at Duxford, MAM and numerous other places? The hours of tireless research that people have carried out.

Perhaps you are hoping for the position of webmaster, it would suit your dictatorial style of posting down to the ground.

Regards,

kev35.

With all those hangars there is it likely that someone might take the airport on as a maintenance base?

Regards,

kev35

Ah, but the Mistel was a Fw190 A-8 when it landed…. 😉

Unless, of course, it was a Bf109?

Whereas the Ju88 was always just a smoking hole in the ground…..

Regards,

kev35