Nice shots.

I fly out that route all the time, well on the other side of the Clyde. I’ve never seen a 767 on the south side of the Clyde.

Might be good to time it right and fly parallel with the 767 on approach, get some pics.

dme

I’m sure customers will soon get annoyed and decide to move back to the customer services that can assist them correctly.

Sameer, you even say call centres in Asia are not up to scratch. That is disgraceful, before these companies transferred calls they should have made sure that all was well.

Plus, I hope I never have to pass a complaint to you. What will you tell me? ‘Oh, it’s O.K., you’re getting your laptop cheaper, now go away and stop annoying customer services’?

dme

I’ll get in touch with my old Air Training Corps sqdn. See if they can do anything for raising money.

dme

In effect, the customer service is just not as good. That is the key point. The customer should receive the best service. These companies make millions every year, invest some back into the customers.

That’s all this bloody world does, make everything cheaper – profit profit profit. whats wrong with breaking even, paying staff more, investing to help customers.

In our drive to make things cheaper we end up making thousands of folk unemployed.

dme

having supervised a call centre for 4 months in bangalore myself, i can say that complaints were very low, there were the usual accent problems which was mainly due to supervisors not doing a good job at interviewing and there is also a genuine problem at understanding certain British accents and American ones too, this is being rectified by employing, will you believe it British people being shipped all the way to India to both talk and train Indians to understand such accents.

The entireoutsourcing phenomenon has been politisized now, British people loosing jobs to Indians, my gosh!!!!!!

Why don’t you get your Government to fix your education system, I studied at LSE and then visited friends at Oxford, most of our classes were filled with foreigners, I found that to be quite sad, your system needs change, you are not supposed to be picking up phones in the 21st century, one day India will face the same problem with such jobs going to Africa hopefully, that is a good thing, this is why in India we make sure our kids study computer engineering, biochemistry, not political science. Try Finance!!!!

Sad but true. I’m trying to self fund being a Pilot. I doubt I could go into medicine, make a fortune then start my ATPL. :rolleyes:

I have to work in a Call Centre, struggle by on bad a wage all to be a Pilot.

Being Educated, what do you mean by that? You have to start somewhere and that generally means working a bad job. You don’t just land in a high paying job, so if the low paying jobs go, there will be problems.

As for companies going bankrupt, some but not all might. The ones who will can outsource, the others are greedy b@stards

dme

DME……..If your work, or anyones, is predominantly screen based YOUR job is just as ‘at risk’ for you are now about to become the expensive ‘middle man’.
It is only a matter of time before English becomes the predominant second language in China, Indonesia and the eastern pacific rim.
Call center firms will then move even further east, leaving a highly qualified workforce in India with nothing to do. Watch screen based jobs in the west fly eastwards then.
Remember most of those currently working in Indian call centers are University educated to a very high standard and are only working in that industry because it pays more than being a doctor, scientist, engineer.
It is a little known fact that in Bangalore and other areas where there are high concentrations of call centers there is already a terrible shortage of medical staff that causes real health care issues in a very poor nation.
People are dying in these places because there are not enough doctors and nurses.

I know about it all too well. I was made redundant last month, new office in Bangalore. Fortunately I was transferred to another dept but that now means a 100 mile round trip per day 🙁

On my first day my manager said “all staff are getting reviewed, and may have to take on a higher work load as the company is losing money” what a start to a new job.

Thing is most of these large companies are making 50 million of profit pa, and they still want more by outsourcing.

Lets Boycott.

dme

I work for a Telecom company who route traffic for various partners. One of these partners has a call centre in India, but the UK customer has to call India to log a fault, India call me, I resolve the problem, or even worse have to ask the End user something. That means me calling India, who inturn call the UK, then call me back 2 days later….. a long drawn out process that doesn’t help the folk who use the service.

dme

If true, that’s bad. Who are Airbus to attack AI for not buying a specifc aircraft.

Better watch I might have Stella Artois knocking down my door and beat me up for drinking Staropramen.

dme