Thanks very much for all your replies! It’s good (or not so good) to hear some of your own experiences with airlines who decide to deliver your baggage very late or quite simply lose it altogether!
I think the main reason that I was frustrated (and still am) is that they made no effort to ever contact me. Although they had made the mistake, not once did anyone quickly call me to explain what was going on, or to apologise. In fact, the first apology I received was in the letter from the airline during the middle of this week.
A380, I don’t necessarily agree with much of what you’ve written. It’s all valid stuff, but I’ve flown British Airways a fair few times now (only on short haul – domestic and European sectors) and have found them not only overpriced, but have been disappointed by what’s on offer. The 150 million bags handled by Heathrow is irrelevant to my whining because I flew from Gatwick, which handles nowhere near that many bags each year. Do you also think they care for their passengers when they leave it to me (and other people in my situation) to find out what on earth is going on with lost luggage? That seems quite poor to me. Finally, are you suggesting that lost luggage on a domestic flight should be forgotten about? I hope not!
But anyway, thanks again. I’ve written a letter to them and put in the post box today. If I get no joy, I lose the price of a postage stamp – already lost enough! 😀
And Matthew Murray, next time it will be British Midland :p
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