So why did this topic go from outsourcing to universities?
Anyway, It is as simple as companies making more profit in India and China in human resource labour than being sensative to people saying they have to spell out there name these many times to make them understand. Face it, the average person in an Indian call centre gets about say 7000-8000 Indian rupees. That is roughly 200-300 pounds a month. Now why would a company have there call centres and employ hundreds in developed nations where even the minimum wages are higher than what companies pay here. They would rather listen to your compltains about you not being able to communicate with the eprson sitting in India than change the whole system the other way around.
Another main reason why these companies set up there offices here, other than cheap labour IS the Indians English language skills. Face it, if an American goes to UK he might have the trouble of understanding it, even when they both know there english well. Now if you put up offices in say CIS countries you will have some heavy problems with the language there as English is no where your everyday dilect, unlike in India. This is also the reason why China does not have the lead in call centres.
On a personal note i dont mind these call centres in India as much as people compltain there English is bad and what not. They are generating employment and thats the biggest pro of this.
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